Outlook/Exchange Problem

  • Thread starter Thread starter Dan DeStefano
  • Start date Start date
D

Dan DeStefano

I have a frustrating problem:

We have a W2k AD domain with 3 sites and 5 subnets - 3 bound to our HQ site
and one each bound to our other two sites. These sites are connected by
persistent VPN connections using our Nokia Checkpoint firewalls - two of our
sites have dedicated T3 connections and the other site has a dedicated
T1.Each site has a GC.

I recently configured a laptop here in our main site for a user in our LA
site. The laptop has a wired and wireless connection, however, our only site
with wireless access is our main site - but since the user travels between
sites periodically I configured the wireless connection as well. I installed
Office 2000 from an administrative installation point at this site and
configured Outlook to connect to our sole Exchange server here at our main
site. I also set up the user's Outlook profile from this site, connected to
our Exchange server, synchronized the user's mailbox (I set up Outlook in
cached mode) and all worked well.

After shipping the laptop to the user at the remote site, I got a call from
the user. Outlook hangs after opening and gives me the "Not Responding" even
after leaving it alone for 10+minutes.

One of the other techs here is working on the problem and he tried repairing
the Office installation, disabling the wireless connection, reinstalling
Outlook, tried creating a new user profile, but nothing has been successful
so far.



Has anyone experienced this before? If I have left out any info, please let
me know and I will provide it.





Dan DeStefano
 
I'm not sure if this will help you but it is worth a try.

1. Disable all firewall, especially if the client is running WinXP SP2. If
disabling the Windows firewall helps, then perform the Office 2000 updates.
There is a fix for it.

2. Check with your firewall manufacturer's site to see if there is any
known issue with their product and Outlook 2000.
 
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