Outlook & Exch 2003 - Group Delegate Access - Problems with viewing private items

  • Thread starter Thread starter nibiker
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nibiker

Hi,
Wondering if anyone has come across this problem before....

I have a number of shared mailboxes in the organisation which may have
as many as 10 people as delegates on each.

For ease of administration I have created a mail enabled global
security group in AD and using the Outlook delegate function have
granted the 'group' delegate access rather than individuals. This
means I can devolve responsibiltiy for update of group membership
through the outlook global address list to someone in the relevant
department. A problem I have encountered is that although the group is
granted permission to 'view private items' they cannot view them.
Private items can only be viewed when I add the users individually as
delegates.

Has anyone else come across this / found a solution, or is it a known
problem.

Alternatively, I notice that the message sensitivity cannot be changed
from 'private' to 'normal' (for example even when forwarding a private
email) unlike the importance level which can be changed. Is there any
way to change the sensitivity of an email from 'private'(apart from
copy / paste)?

Hoping someone can assist.

Pauline Williams
 
I have not personally encountered the delegation via group/private item
limitation. I have found a similar issue within our environment though. We
give certain users Owner & Co-Owner status on shared mailboxes. The
permissions we assign are Full access with Send As. Most of the users work
with the shared mailboxes as additional mailboxes in their personal profile.
The problem I found is when mail marked as Private is sent to the shared
mailbox, anyone with it open as secondary cannot see those messages so the
unread count appears to be off. I was able to fix the messages and set them
to normal using a tool called MFCMapi. Other tools such as Outlook Spy or
MDVView should work. Change the value on the pr_Sensitivity property.
0 = Low
1 = Personal
2 = Private
3 = Company Confidential
 
I've downloaded MFCMapi and had a quick play with it at home to update
the pr_sensitivity on a couple of test emails.

Thanks for your help!

regards
Pauline
 
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