Outlook doesn't function any more

  • Thread starter Thread starter Alan Silver
  • Start date Start date
A

Alan Silver

Since I downloaded and installed the latest service
pack/security update (the big one everyone was waiting
for) Outlook now freezes after opening it and the error
message is always "not responding". I am not high on the
technical ladder rung and was told after I downloaded
that I should have waited as there were some known
problems. I can still access my email through another
address and also through the web.
 
Alan Silver said:
Since I downloaded and installed the latest service
pack/security update (the big one everyone was waiting
for) Outlook now freezes after opening it and the error
message is always "not responding". I am not high on the
technical ladder rung and was told after I downloaded
that I should have waited as there were some known
problems. I can still access my email through another
address and also through the web.
Click to expand...

What happens when you start Outlook in its safe mode ("outlook.exe
/safe")? If it loads okay then the problem is probably with an add-in
(Tools -> Options -> Other -> Advanced, Add-in Manager and COM
plug-ins). You can uncheck them to disable them (rather than uninstall
them) and check if Outlook loads okay in normal mode. If so then enable
them one at a time to check when Outlook fails to load, then you'll know
the last one you enabled isn't compatible with Windows XP Service Pack 2
(you didn't say what was the "big one" that you installed so I'm
guessing this is the one you meant).
 
Alan Silver said:
Since I downloaded and installed the latest service
pack/security update (the big one everyone was waiting
for) Outlook now freezes after opening it and the error
message is always "not responding".
Click to expand...

Try locating and deleting the file "outcmd.dat" (located in
%APPDATA%\Microsoft\Outlook, a hidden folder).
 
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