Outlook crashes only when working offline

  • Thread starter Thread starter Andy Mohan
  • Start date Start date
A

Andy Mohan

I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile, re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated
 
Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.


Diane Poremsky said:
Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Andy Mohan said:
I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated
Click to expand...
Click to expand...
 
it's a hidden file - enable show hidden files and folders in tools, folder
options, view

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Andy Mohan said:
Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.


Diane Poremsky said:
Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Andy Mohan said:
I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated
Click to expand...
Click to expand...
Click to expand...
 
Have got "show all files" and it's still not there. not too worried about
that tho. Will try your other suggestion and see how I get on

Thanks


Diane Poremsky said:
it's a hidden file - enable show hidden files and folders in tools, folder
options, view

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Andy Mohan said:
Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.


Diane Poremsky said:
Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated
Click to expand...
Click to expand...
Click to expand...
 
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