A
Ada
How to fix
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David Thomas
Hi there
You can visit the following two URL's that should help, I
know that one of them involves hacking the registry but it
should work:
318515 OL2000: Cannot Access Attachments
http://support.microsoft.com/?id=318515
290497 OL2002: You Cannot Open Attachments
http://support.microsoft.com/?id=290497
Hope this helps
Regards
Davidt
You can visit the following two URL's that should help, I
know that one of them involves hacking the registry but it
should work:
318515 OL2000: Cannot Access Attachments
http://support.microsoft.com/?id=318515
290497 OL2002: You Cannot Open Attachments
http://support.microsoft.com/?id=290497
Hope this helps
Regards
Davidt
L
Licensed to Quill
Hi David
I have been trying to get the answer to this for some months now since the
problem first cropped up for me in Office 2000: Upgrading to xp for this
precise purpose didn't improve things. The error message is "The operation
has been cancelled due to restrictions in effect on this computer" (and then
it tells you to go off and bother your system adminsitrator, - me) when you
click on any link in Outlook
Microsoft apparently doesn't know how to fix it or what causes it. I even
reported it to MS directly eventually on 17th December under Case
SRX031006602874 and they don't seem to be able to fix it? (they couldn't
respond) and as a bug report to the PC magazines but they are reluctant to
get involved in things which arent exactly bugs, merely Microsoft
incompetence.
Unless they have removed it because it doesnt work, there IS a fix for it
under the Microsoft Knowledge Base Article - 310049 but it involves
changing some registry value called HTMLFILES which doesn't exist at any
rate in Windows 2000. Which may be why they have removed the article which
now deosnt come up under a MS search.
It seems to crop up as much when you try to get to Internet Options in IE as
much as it does when you try to open a link in Outlook.
I have tried asking this question numerous times in various microsoft forums
and no one seems to know how to rectify this problem.
Licensed to Quill
I have been trying to get the answer to this for some months now since the
problem first cropped up for me in Office 2000: Upgrading to xp for this
precise purpose didn't improve things. The error message is "The operation
has been cancelled due to restrictions in effect on this computer" (and then
it tells you to go off and bother your system adminsitrator, - me) when you
click on any link in Outlook
Microsoft apparently doesn't know how to fix it or what causes it. I even
reported it to MS directly eventually on 17th December under Case
SRX031006602874 and they don't seem to be able to fix it? (they couldn't
respond) and as a bug report to the PC magazines but they are reluctant to
get involved in things which arent exactly bugs, merely Microsoft
incompetence.
Unless they have removed it because it doesnt work, there IS a fix for it
under the Microsoft Knowledge Base Article - 310049 but it involves
changing some registry value called HTMLFILES which doesn't exist at any
rate in Windows 2000. Which may be why they have removed the article which
now deosnt come up under a MS search.
It seems to crop up as much when you try to get to Internet Options in IE as
much as it does when you try to open a link in Outlook.
I have tried asking this question numerous times in various microsoft forums
and no one seems to know how to rectify this problem.
Licensed to Quill
L
Licensed to Quill
MS has now changed the knowledge base article and now sees that the cure
didnt work: They now tell you to import that HTMLFILE key from another
computer!!
didnt work: They now tell you to import that HTMLFILE key from another
computer!!