Outlook 98 mail/message format

[ljwmis]

I have Office 97, Outlook 98 with Windows 98SE installed
on a PC.

When I go into Outlook 98 TOOLS / OPTIONS / MAIL FORMAT
and choose MS WORD to format my email messages I get an
error message which states that "word is either busy or
can not be found" the format then defaults back to Rich
Text.

Both Outlook and Word open and operate fine, I have also
checked running tasks for MS Word running in the
background - nothing.

I do not have MS Word Viewer 97-2000 installed (MS
Knowledge Base Article 166050).

Any ideas.

 

[Russ Valentine [MVP-Outlook]]

There appear to be a whole host of causes for this error message. Most have
no solution. Here are a few that do:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q284900
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319796
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q196871
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223934