Outlook 2007 Delegates

  • Thread starter Thread starter Lawrence
  • Start date Start date
Hi,

Would you please describe your issue more detailed? Please let me know the
exact error message you received. Please also let me know whether the error
message is encountered when attempting to add a delegate.

If you encounter error when attempting to add a delegate, I would like to
share some information that the Outlook changes to your mailbox and to
Active Directory information when you adding a delegate.

When a manager grants a user Delegate permissions, Outlook makes the
following (default) changes on the manager's mailbox:

Set Read/Write Permissions on manager's Calendar folder
Set Read/Write Permissions on manager's Tasks folder
Set Read/Write Permissions on the manager's Freebusy Data folder under the
root of their store
Configure properties in the LocalFreeBusy message in the Freebusy Data
folder
Create a Forwarding Rule in the manager's mailbox so meeting invitations
are forwarded to the Delegate
Update PublicDelegates attribute of Manager Object and PublicDelegatesBL of
Delegate Object

If any of above actions failed, you will fail to add delegate.

Regarding the PR_FREEBUSY_ENTRYIDS, I would like to know whether you are
not able to find it in Property Names Column when click Root Container and
Inbox folder.

Note: Please ensure that you use an Online Profile instead of Cached Mode
profile to logon MFCMapi tool.

Mike
 
Hi Mike,

The error message is ;-
The Delegates settings were not saved correctly. Unable to activate
send-on-behalf-of list. You do not have sufficient permission to perform this
operation on this object.

Can you explain more on the Online Profile? which is the right online
profile that you are refering to.
 
Hi,

Thanks for your response.

Regarding Online Profile, I would like to explain that when configuring
Outlook Profile, you will get an option "Use Cached Exchange Mode". Please
remember unselect the option and run MFCMapi to logon the Outlook Profile.
I would like to explain that if you use Cached Mode Profile to run MFCMapi
tool, it actually access local OST file instead the mailbox on the Exchange
server. Therefore, you need to use Online Mode (unselect "Use Cached
Exchange Mode") profile to access the mailbox on Exchange Server directly.

Regarding the error "Unable to activate send-on-behalf-of list, you do not
have sufficient permission to perform this operation on this object":

As I explained in previous post, when adding delegate, Outlook requires
update PublicDelegates attribute of Manager Object in order to grant
Delegate to have Send On Behalf of Permission. From your error message,
looks like that the Outlook failed to update the AD attribute due to
permission issue.

I would like to explain that the issue will encounter if following
scenarios are true:

1. Configuring a delegate for someone else when you are not logged into
Windows under that account.

For example, log into Windows as UserA and start Outlook with a profile for
UserB's mailbox. Then, try to add UserC as the delegate for UserB. In this
scenario you will get the error.

2. Error adding delegate when you do not have access to a "writable" global
catalog server

If your Outlook client does not have access to a GC where you can write AD
properties you will receive the above error when you attempt to add a
delegate. The issue mostly occurs in multi-domain environment, the GC
server chosen by the client may not be in the same domain as the AD object
(Manager). You can check which GC the Outlook connects to by right click
Outlook icon and click Connection Status. Please check the server name
which Type is Directory.

3. The SELF account does not have the "Write Personal Information" right on
the user account that is trying to add the delegate.

You can use following steps to Add "Write personal information" permission
to SELF account on the user who has the problem modifying delegate
permission.

Using Active Directory Users and Computers:

- Open Active Directory Users and Computers. On the View menu, click
Advanced Features (if it is not already selected).
- Expand Your Server and then locate the user's OU.
- In the right pane, right-click the User expecting the delegate issue
(probably the manager that wants to delegate a secretary) and then click
Properties.
- Click the Security tab, locate the SELF account and check if it has
"Write Personal Information" allowed. If not, add it.

Thanks,
Mike
 
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