Outlook 2003-this one is stumping the experts!

  • Thread starter Thread starter Kenc
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Kenc

I posted back on Dec. 6 or so with this problem, and I'm
reading several other with the same problem. You respond
to an e-mail (or occassionally when writing a new one) in
Outlook 2003. Hit the send button. In outbox, message
shows sent date "none" and there is no way to send. You
can reopen, send again, etc. It's stuck in the in-box.
I had business contact manager installed and uninstalled
it. This problem cropped up after I uninstalled business
contact manager.

HELP!
 
I posted back on Dec. 6 or so with this problem, and I'm
reading several other with the same problem. You respond
to an e-mail (or occassionally when writing a new one) in
Outlook 2003. Hit the send button. In outbox, message
shows sent date "none" and there is no way to send. You
can reopen, send again, etc. It's stuck in the in-box.
I had business contact manager installed and uninstalled
it. This problem cropped up after I uninstalled business
contact manager.

HELP!
Click to expand...

It's stumping me too only started happening recently but I now manage 3 PCs
that have the same fault
 
OK posting this for the group, as there seemed to have been a complete
dearth of responses to the many users who have experienced this problem.
The problem is with Norton as I had come to suspect and the Norton Antispam
software that comes with Norton Internet Security Pro 2004. To stop this
damn headache occurring it seems you need to disable the Norton Antispam
feature from interfacing with Outlook 2003 and the easiest way to do that
seems to be to rename one file to something else. It is....

MSOUPLUG.dll simply rename it to nasty_MSOUPLUG.dll or something similar,
the file can be located by looking in:

C:\Program Files\Common Files\Symantec Shared\Antispam

And on that note I am going to bed as it is a bloody silly time of night or
morning....

Steve Powell
UK
 
So, this was an Outlook problem how??

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Someone asked:

| On Wed, 25 Feb 2004 03:22:36 +0000, Someone <[email protected]>
| wrote:
|
| OK posting this for the group, as there seemed to have been a complete
| dearth of responses to the many users who have experienced this
| problem. The problem is with Norton as I had come to suspect and the
| Norton Antispam software that comes with Norton Internet Security Pro
| 2004. To stop this damn headache occurring it seems you need to
| disable the Norton Antispam feature from interfacing with Outlook
| 2003 and the easiest way to do that seems to be to rename one file to
| something else. It is....
|
| MSOUPLUG.dll simply rename it to nasty_MSOUPLUG.dll or something
| similar, the file can be located by looking in:
|
| C:\Program Files\Common Files\Symantec Shared\Antispam
|
| And on that note I am going to bed as it is a bloody silly time of
| night or morning....
|
| Steve Powell
| UK
|
|| On Sun, 21 Dec 2003 07:56:33 -0800, "Kenc"
||
||| I posted back on Dec. 6 or so with this problem, and I'm
||| reading several other with the same problem. You respond
||| to an e-mail (or occassionally when writing a new one) in
||| Outlook 2003. Hit the send button. In outbox, message
||| shows sent date "none" and there is no way to send. You
||| can reopen, send again, etc. It's stuck in the in-box.
||| I had business contact manager installed and uninstalled
||| it. This problem cropped up after I uninstalled business
||| contact manager.
|||
||| HELP!
||
|| It's stumping me too only started happening recently but I now
|| manage 3 PCs that have the same fault
 
Would you recommend just saying no to Norton Antispam? Have you cured more
than one machine with the renaming of MSOUPLUG.dll. Thanks for sharing your
experience.

Ted
 
Hallelujah ... thank you, Steve! Your cure solved the problem on my wife's
machine. She has regained her sanity and now I can reclaim mine. It seems
that the Norton Anti-Spam plug-in "opens" a message as soon as you highlight
it in the Outbox. This "opening" flips the font to Roman from italic and
removes the flag for the item to be sent. If there is only one item in the
Outbox, it will be highlighted (and instantly deitalicized and stripped of
its "send" status) as soon as you visit the Outbox. Restoring the "send"
flag is impossible. You can edit it and go click on the 'Send' button, but
this returns you to the Outbox listing with the same item highlighted (!)
and, hence, stripped of the "send" status you just gave it. Forwarding
will add a sendable copy to the Outbox (although if you highlight the
listing of the new copy, it, too, will become terminally unsendable). And
when you Send/Receive, only the forwarded copy will be removed. You still
have to delete the original manually. Clearly, this does not work
correctly. If someone knows how to send a complaint to Symantec, you
should pass all this on. For now, Norton Antispam is fatally buggy if you
depend on the ability to edit items in the Outbox. My wife does. She gets
huge amounts of e-mail and drafts responses which frequently have to be
edited in the light of other incoming messages that she gets to later in a
session. So Send/Receive is appropriate only when she's made it through the
100 or more messages. Clearly Norton Antispam is behaving in an uncollegial
way with the one program it should work perfectly with-->i.e., Microsoft
2003 in POP mode (rather than as a client to Exchange Server). How can
Symantec screw up on such a basic level?

Anyhow, Steve's cure works and I hope our MVPs and other gurus take note.
The mystery is solved. Shame on Symantec. There is not a word of this
problem to be found on their website. For that matter, it would be nice if
Microsoft would mention it in the Knowledgebase.
 
So, this was an Outlook problem how??
Click to expand...

So users of Outlook 2003 can use their program properly when they happen to
have Norton Internet Security 2004 installed can they? Come on, there were
multiple postings asking the very same question I was, all had gone
unanswered for several weeks, the problem only appears *within* Outlook
2003, how is that not pertinent to this newsgroup, get real!

--
Steve Powell (not MVP - just mildly helpful on occasion)
--?
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Someone asked:

| On Wed, 25 Feb 2004 03:22:36 +0000, Someone <[email protected]>
| wrote:
|
| OK posting this for the group, as there seemed to have been a complete
| dearth of responses to the many users who have experienced this
| problem. The problem is with Norton as I had come to suspect and the
| Norton Antispam software that comes with Norton Internet Security Pro
| 2004. To stop this damn headache occurring it seems you need to
| disable the Norton Antispam feature from interfacing with Outlook
| 2003 and the easiest way to do that seems to be to rename one file to
| something else. It is....
|
| MSOUPLUG.dll simply rename it to nasty_MSOUPLUG.dll or something
| similar, the file can be located by looking in:
|
| C:\Program Files\Common Files\Symantec Shared\Antispam
|
| And on that note I am going to bed as it is a bloody silly time of
| night or morning....
|
| Steve Powell
| UK
|
|| On Sun, 21 Dec 2003 07:56:33 -0800, "Kenc"
||
||| I posted back on Dec. 6 or so with this problem, and I'm
||| reading several other with the same problem. You respond
||| to an e-mail (or occassionally when writing a new one) in
||| Outlook 2003. Hit the send button. In outbox, message
||| shows sent date "none" and there is no way to send. You
||| can reopen, send again, etc. It's stuck in the in-box.
||| I had business contact manager installed and uninstalled
||| it. This problem cropped up after I uninstalled business
||| contact manager.
|||
||| HELP!
||
|| It's stumping me too only started happening recently but I now
|| manage 3 PCs that have the same fault
Click to expand...
 
No Problem, Ted, glad to have helped, it was driving me nuts and in answer
to your other posting, yes I have now 'cured' about 6 machines by doing
this. As you say damn pain in the arse that it doesn't appear to be
mentioned anywhere by either Norton or Microsoft. Still I guess asking
Symantec to take into account the 2003 version of Outlook, when designing
the 2004 version of their plugin for that product is just a little too
hopeful?
 
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