Outlook 2003 needs Exchange to send SMTP for unknown email address

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I'm using MS Office Outlook 2003 SP1 (11.6359.6360) on WinXP Pro 5.1.2600 SP2
on my corporate laptop.

I've setup 1 profile with 2 email accounts.
The first account is a POP/SMTP account (set as default)
The second is an Exchange account that only works when I'm connected to the
office LAN (obviously).

When I'm NOT at the office and cannot connect to the Exchange server I can
still send email though my default POP/SMTP account but ONLY to addresses
that are already in my local contacts folder (and associated with that email
account?)
When I try to send an email to an email-address that is NOT (yet) in my
contacts Outlook reports the following error: "The connection to the Exchange
server is unavailable. Outlook must be online or connected".

So for some strange reason it needs the Exchange server to send email to
unknown addresses. Could be to check whether they're listed in the Exchange
server...

Get's even more weird...

So I cannot send email to unknown addresses through my (default) POP account
when I'm not connected to the Exchange server of my secondary account...

UNTIL... I set Outlook in "Offline" mode (File->Work Offline). When in
offline mode I CAN send messages to unknown addresses. The emails are moved
to my Outbox and remain there because I'm "offline". When I toggle Outlook to
"Work Online" and then hit "Send/Receive" they are send using the selected
account (as they should have in the first place...)

Funny eh?

Seems like Outlook has 3 'states': "Online/Connected", "Not Connected" and
"Offline"???? Maybe has something to do with using Exchange in cached mode?

Good luck in solving this, sounds like a tough one ;)
 
No, pretty simple. Create 2 profiles, one for your SMPT/POP3 account and
one for Exchange. Mixing account types in one profile is never recommended.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, kaneda asked:

| I'm using MS Office Outlook 2003 SP1 (11.6359.6360) on WinXP Pro
| 5.1.2600 SP2 on my corporate laptop.
|
| I've setup 1 profile with 2 email accounts.
| The first account is a POP/SMTP account (set as default)
| The second is an Exchange account that only works when I'm connected
| to the office LAN (obviously).
|
| When I'm NOT at the office and cannot connect to the Exchange server
| I can still send email though my default POP/SMTP account but ONLY to
| addresses that are already in my local contacts folder (and
| associated with that email account?)
| When I try to send an email to an email-address that is NOT (yet) in
| my contacts Outlook reports the following error: "The connection to
| the Exchange server is unavailable. Outlook must be online or
| connected".
|
| So for some strange reason it needs the Exchange server to send email
| to unknown addresses. Could be to check whether they're listed in the
| Exchange server...
|
| Get's even more weird...
|
| So I cannot send email to unknown addresses through my (default) POP
| account when I'm not connected to the Exchange server of my secondary
| account...
|
| UNTIL... I set Outlook in "Offline" mode (File->Work Offline). When in
| offline mode I CAN send messages to unknown addresses. The emails are
| moved to my Outbox and remain there because I'm "offline". When I
| toggle Outlook to "Work Online" and then hit "Send/Receive" they are
| send using the selected account (as they should have in the first
| place...)
|
| Funny eh?
|
| Seems like Outlook has 3 'states': "Online/Connected", "Not
| Connected" and "Offline"???? Maybe has something to do with using
| Exchange in cached mode?
|
| Good luck in solving this, sounds like a tough one ;)
 
I'm sorry but that doesn't make any sense. First of all, who 'doesn't
recommend' it? Microsoft is hyping this as one of the major features of
Outlook. And if it's not recommended to have multiple account types in one
profile then why is it technically possible to do so?

Also, one cannot have more than 1 exchange account per profile AND one
cannot mix account types... That pretty much boiles down to one account per
profile. And I really don't see the point of having that since I don't wanna
switch profiles all day.

I'm sure that creating a profile for each account is a way to work around
this problem but that doesn't work for me. (I can't imagine it works for
anyone else) The behaviour I described before is not correct. It's a bug.

I can work around it but it's still a bug. So it would be nice if Microsoft
would take the time to fix it...


Milly Staples said:
No, pretty simple. Create 2 profiles, one for your SMPT/POP3 account and
one for Exchange. Mixing account types in one profile is never recommended.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, kaneda asked:

| I'm using MS Office Outlook 2003 SP1 (11.6359.6360) on WinXP Pro
| 5.1.2600 SP2 on my corporate laptop.
|
| I've setup 1 profile with 2 email accounts.
| The first account is a POP/SMTP account (set as default)
| The second is an Exchange account that only works when I'm connected
| to the office LAN (obviously).
|
| When I'm NOT at the office and cannot connect to the Exchange server
| I can still send email though my default POP/SMTP account but ONLY to
| addresses that are already in my local contacts folder (and
| associated with that email account?)
| When I try to send an email to an email-address that is NOT (yet) in
| my contacts Outlook reports the following error: "The connection to
| the Exchange server is unavailable. Outlook must be online or
| connected".
|
| So for some strange reason it needs the Exchange server to send email
| to unknown addresses. Could be to check whether they're listed in the
| Exchange server...
|
| Get's even more weird...
|
| So I cannot send email to unknown addresses through my (default) POP
| account when I'm not connected to the Exchange server of my secondary
| account...
|
| UNTIL... I set Outlook in "Offline" mode (File->Work Offline). When in
| offline mode I CAN send messages to unknown addresses. The emails are
| moved to my Outbox and remain there because I'm "offline". When I
| toggle Outlook to "Work Online" and then hit "Send/Receive" they are
| send using the selected account (as they should have in the first
| place...)
|
| Funny eh?
|
| Seems like Outlook has 3 'states': "Online/Connected", "Not
| Connected" and "Offline"???? Maybe has something to do with using
| Exchange in cached mode?
|
| Good luck in solving this, sounds like a tough one ;)
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