Outlook 2003 Email Problem

  • Thread starter Thread starter Michael Frumkin
  • Start date Start date
M

Michael Frumkin

am having an email problem with Outlook 2003. Here is the
situation:

Pentium 4 2.8 gig running windows XP Home. We are behind
a SonicWall
Tele3 firewall router that uses McAfee VirusScan ASap. We
sent out
an email to a selected group from our contact list and it
sent some
of them as many as 200 emails. But only to the selected
group, not
to the entire phone book.

I immediately ran an update and full scan: no virus. I
then called
SonicWall tech support and got it kicked up to a level 3
tech who
spent 3 hours on the phone with me trying to determine if
the
problem was an unknown virus or worm. He conferenced me
in to Mcafee
tech support who downloaded some tools to me to run an
even more up
to date scan. Results: No virus.

They both concluded that this is a "glitch" of some sort
in Outlook
2003 and that my best bet is to uninstall and reinstall
my Office
2003 (standard edition).

Is it possible that this is a Microsoft problem? I called
our ISP,
Earthlink, to see if they had a known issue with their
mail servers
and they told me it was not their problem.

Will reinstalling Office do any good?

Help!!!
 
Some possible suggestions for you:
1. Try increasing the timeout for your mail server. If
you Outlook client timesout before your client is finished
sending the email, it will try again from the start
possible sending duplicate emails.
2. Also, with respect to #1, virus programs reviewing
outgoing mail can slow this process down even more. You
have 2 options, send the email out to a smaller
distribution list (in 2 or 3 versions) or simply turn off
scanning of outgoing email. This normally is not
necessary if you are scanning incoming mail and a don't
use a lot of external media (flopyy disks and CD's that
contain viruses).

Some food for thought.

Cheers, Tom
 
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