Outlook 2003 Email Gone

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Unfortunately, one of our techs set up a user with the cached mode, so all
email was brought down from the server and put into a personal folder. I
changed all the settings so it was not cached and the mail is delivered to
the inbox correctly. HOWEVER... when I changed it, all the email in her inbox
that was currently there disappeared. Poof! I have checked all .pst files
and the email is not there. I found an .nk2 file, no email there. Her OS is
w2k. PLEASE, she is a doc and there were very important items in her inbox...
does anyone have an idea of other file extensions I can look for? There was
nothing found on the server end by network. I even put her BACK to where she
was b/4 just to see if I could find it, but no luck. Thanks!!!
 
First of all, cached mode does not remove items from teh server. Cached mode
makes a copy of the items and stores them in an .OST file.

What was her delivery location set to before you changed it? What is her
delivery location set to now? You can find the delivery location by going to
Tools, email Accounts, View or Change existing email accounts.

--
Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza
 
Katherine said:
Unfortunately, one of our techs set up a user with the cached mode,
so all email was brought down from the server and put into a personal
folder.
Click to expand...

That's NOT cached mode.
I changed all the settings so it was not cached and the mail
is delivered to the inbox correctly. HOWEVER... when I changed it,
all the email in her inbox that was currently there disappeared.
Click to expand...

EXACTLY what did you change?
I found an .nk2 file, no email there.
Click to expand...

Of course not. That's the autosuggest cache.
does anyone
have an idea of other file extensions I can look for?
Click to expand...

Cached mode involves a file with type ".ost". Search the disk for "*.ost",
making sure you look in hidden files and folders. If you find one, you may
be able to convert it to a PST using a program called ost2pst. Google for
it.
 
Back
Top