Outlook 2002

  • Thread starter Thread starter Gonda
  • Start date Start date
G

Gonda

Hi, I recently discovered some viruses on my system,
(Windows 98) and since using the Norton Antivirus to get
rid of them, Outlook wont' open. The flashscreen opens but
then nothing else happens - it just won't respond. Norton
Atnivirus deleted some files that it could not repair. I
have un-installed and re-installed Outlook to sort the
problem. But still no joy. Can anyone help?
 
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
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