Outlook 2002 locked up when deleting contacts

  • Thread starter Thread starter fran
  • Start date Start date
F

fran

Hello-

While cleaning out duplicates and obsolete email
addresses, Outlook locked up on me. I used the task
manager to end the program and then shut the machine
down. I rebooted and Outlook asked if I wanted to start
up in safe mode. Did that, Outlook just sat there. Used
the task manager again to quit outlook. Tried rebooting
again. Outlook comes up, but the cursor is constantly the
hour-glass and I can't do anything with in the program.
Any ideas for fixing this?

Thanks.
 
Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
fran <[email protected]> asked:
| Hello-
|
| While cleaning out duplicates and obsolete email
| addresses, Outlook locked up on me. I used the task
| manager to end the program and then shut the machine
| down. I rebooted and Outlook asked if I wanted to start
| up in safe mode. Did that, Outlook just sat there. Used
| the task manager again to quit outlook. Tried rebooting
| again. Outlook comes up, but the cursor is constantly the
| hour-glass and I can't do anything with in the program.
| Any ideas for fixing this?
|
| Thanks.
 
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