Outlook 2000 will not open

  • Thread starter Thread starter Sue
  • Start date Start date
S

Sue

Outlook began to take longer and longer to open, until
eventually it would not open at all. I learnt that Hotbar
could be the reason for this, so it got uninstalled. And
still Outlook would not open. I uninstalled Outlook, re-
installed it and still Outlook will not open. (cant even
get free help from Microsoft because I can't open it to
get the product code that is needed). Can anyone help?
Sue
 
Try starting Outlook with the /safe switch, go to Start > Run > type
"outlook /safe" without the quotes but with the space before the Forward
slash. How did you uninstall Hotbar was it via Add/Remove programs if so I
have heard that it might not get rid of everything and you may want to run
something like SpyBot search and Destroy (Google on it)
 
Thanks, I will try what you suggest. Hotbar was removed
with Hotbars own removal tool from their website.

Sue.
 
Robert --

I had been experiencing the same problem -- Outlook would
start to open and would hang up with only the Outlook
logo/label on the screen. I had to control/alt/delete and
shut down the app. I saw your instruction to Sue and IT
WORKED!! Yay! Now I can get to my calendar, etc.
BTW -- I had no problem using Outlook Express for e-mail,
but that has limited functionality.

So --- what is the problem with my Outlook? What can I do
to get it to run in 'normal' fashion?
 
The easiest method is to find and rename outcmd.dat to .old with Outlook
closed. The next time you open Outlook normally (without the /safe switch)
it should open almost instantly.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Frank asked:

| Robert --
|
| I had been experiencing the same problem -- Outlook would
| start to open and would hang up with only the Outlook
| logo/label on the screen. I had to control/alt/delete and
| shut down the app. I saw your instruction to Sue and IT
| WORKED!! Yay! Now I can get to my calendar, etc.
| BTW -- I had no problem using Outlook Express for e-mail,
| but that has limited functionality.
|
| So --- what is the problem with my Outlook? What can I do
| to get it to run in 'normal' fashion?
|| -----Original Message-----
|| Try starting Outlook with the /safe switch, go to Start > Run > type
|| "outlook /safe" without the quotes but with the space before the
|| Forward slash. How did you uninstall Hotbar was it via Add/Remove
|| programs if so I have heard that it might not get rid of everything
|| and you may want to run something like SpyBot search and Destroy
|| ||| Outlook began to take longer and longer to open, until
||| eventually it would not open at all. I learnt that Hotbar
||| could be the reason for this, so it got uninstalled. And
||| still Outlook would not open. I uninstalled Outlook, re-
||| installed it and still Outlook will not open. (cant even
||| get free help from Microsoft because I can't open it to
||| get the product code that is needed). Can anyone help?
||| Sue
||
||
|| .
 
Milly has posted the main culprit for a temperamental outlook not starting
here are some others:

If Outlook starts this way then the most common causes for the locking up
are:

1. Corrupt messages in your Inbox.
2. Corrupt or damaged Toolbar.
3. Damaged view.
4. Add-in causing the error.

Resolution
For No.1 remove the first or last message in your Inbox depending on how you
sort the Inbox.

If it is No 2 then renaming outcmd.dat (with Outlook closed) should clear
the toolbars,
search your hard drive for a file called outcmd.dat and rename it to
outcmd.old then start Outlook
(if this doesn't cure your problem then you can rename the file back to
outcmd.dat and regain any
customization of the Toolbars).

For No. 3 the running the /cleanviews command line switch will reset all
views to default for example from the
Start > Run > type "c:\Program Files\Microsoft Office\Office\Outlook.exe"
/cleanviews with the quotes and the space
before the forward slash. Note your path to outlook.exe may be different.

For No. 4 go to Tools > Options > Other > Advanced Options > Add-ins and
uncheck all the add-ins. Close and restart Outlook, then add the add-ins
one by one (closing and restarting Outlook each time) until you get to the
problematic add-in. Depending on the add-in you may be able to remove it
completely via Add/Remove Programs in Control Panel and then re-install a
fresh copy. If after a re-install you are still getting problems with the
add-in then uninstall it again close Outlook do a search for a file called
extend.dat and rename it to extend.old and repeat the installation of
the add-in.
 
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