Outlook 2000 - mail being kept on server.

  • Thread starter Thread starter BG
  • Start date Start date
Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools, services
yet?
 
Diane Poremsky said:
Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools, services
yet?
Click to expand...

Actually, I'm kind of flying blind on this one. I have 2002 and my client
has the 2000 and there is just enough difference between the two, it makes
it very difficult to walk them through. So if it was 2002, then the answer
would be Tools>Email Accounts>check "View or change existing
e-accounts">Next>Highlight email account and select Change>More
Settings>Advanced>Make sure the box under "Delivery" beside "Leave a copy of
messages on the server" is unchanged.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Where do I find the checkbox in Office 2000 that leaves email messages on
the server?
Click to expand...
Click to expand...
 
There is also 'just enough difference' between Corp and Internet modes to
know that while I can give the instructions for 2000 Corp, it's not the same
as in Internet mode.

In corp., it's tools, services, select account name, click Properties,
Advanced tab of dialog. I have no idea in Internet mode.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Diane Poremsky said:
Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools, services
yet?
Click to expand...

Actually, I'm kind of flying blind on this one. I have 2002 and my client
has the 2000 and there is just enough difference between the two, it makes
it very difficult to walk them through. So if it was 2002, then the
answer would be Tools>Email Accounts>check "View or change existing
e-accounts">Next>Highlight email account and select Change>More
Settings>Advanced>Make sure the box under "Delivery" beside "Leave a copy
of messages on the server" is unchanged.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Where do I find the checkbox in Office 2000 that leaves email messages
on the server?
Click to expand...
Click to expand...
Click to expand...
 
Diane Poremsky said:
There is also 'just enough difference' between Corp and Internet modes to
know that while I can give the instructions for 2000 Corp, it's not the
same as in Internet mode.

In corp., it's tools, services, select account name, click Properties,
Advanced tab of dialog. I have no idea in Internet mode.
Click to expand...

Well, based on your answer I just called him and he said he doesn't have a
selection for services, so it must be the Internet mode.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Diane Poremsky said:
Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools,
services yet?
Click to expand...

Actually, I'm kind of flying blind on this one. I have 2002 and my
client has the 2000 and there is just enough difference between the two,
it makes it very difficult to walk them through. So if it was 2002, then
the answer would be Tools>Email Accounts>check "View or change existing
e-accounts">Next>Highlight email account and select Change>More
Settings>Advanced>Make sure the box under "Delivery" beside "Leave a copy
of messages on the server" is unchanged.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






Where do I find the checkbox in Office 2000 that leaves email messages
on the server?
Click to expand...
Click to expand...
Click to expand...
 
if he can muddle through on his own, he can try tools, accounts and see if
it's there.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Diane Poremsky said:
There is also 'just enough difference' between Corp and Internet modes to
know that while I can give the instructions for 2000 Corp, it's not the
same as in Internet mode.

In corp., it's tools, services, select account name, click Properties,
Advanced tab of dialog. I have no idea in Internet mode.
Click to expand...

Well, based on your answer I just called him and he said he doesn't have a
selection for services, so it must be the Internet mode.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools,
services yet?

Actually, I'm kind of flying blind on this one. I have 2002 and my
client has the 2000 and there is just enough difference between the two,
it makes it very difficult to walk them through. So if it was 2002,
then the answer would be Tools>Email Accounts>check "View or change
existing e-accounts">Next>Highlight email account and select Change>More
Settings>Advanced>Make sure the box under "Delivery" beside "Leave a
copy of messages on the server" is unchanged.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






Where do I find the checkbox in Office 2000 that leaves email messages
on the server?
Click to expand...
Click to expand...
Click to expand...
 
Thanks Diane:

I appreciate your help. I did make one final call and we got it worked out.
I ran some more queries in the Microsoft Knowledge Base under Outlook 2000.
Although I didn't come up with a definitive answer there, the customer did
stubmle into the right place while we talked on the phone. Anyway, thanks
again.

Bob Green
www.bobgreen.com

Diane Poremsky said:
if he can muddle through on his own, he can try tools, accounts and see if
it's there.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






BG said:
Diane Poremsky said:
There is also 'just enough difference' between Corp and Internet modes
to know that while I can give the instructions for 2000 Corp, it's not
the same as in Internet mode.

In corp., it's tools, services, select account name, click Properties,
Advanced tab of dialog. I have no idea in Internet mode.
Click to expand...

Well, based on your answer I just called him and he said he doesn't have
a selection for services, so it must be the Internet mode.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/







Corp or Internet only? See help, about if unsure.

also - have you browsed the options at tools, accounts or tools,
services yet?

Actually, I'm kind of flying blind on this one. I have 2002 and my
client has the 2000 and there is just enough difference between the
two, it makes it very difficult to walk them through. So if it was
2002, then the answer would be Tools>Email Accounts>check "View or
change existing e-accounts">Next>Highlight email account and select
Change>More Settings>Advanced>Make sure the box under "Delivery" beside
"Leave a copy of messages on the server" is unchanged.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






Where do I find the checkbox in Office 2000 that leaves email
messages on the server?
Click to expand...
Click to expand...
Click to expand...
 
Back
Top