oulook won't start after uninstall of norton antivirus

[Guest]

oulook won't start after uninstall of norton antivirus. tried repairing from
install disk, uninstalling office, (outlook didn't uninstall). reinstalling
office. going into properties and testing account shows that it works fine.
upon starting i get that outllok has a problem and has to shut down. HELP!
paul

 

[Lanwench [MVP - Exchange]]

oulook won't start after uninstall of norton antivirus. tried repairing
from
install disk, uninstalling office, (outlook didn't uninstall).
reinstalling
office. going into properties and testing account shows that it works
fine.
upon starting i get that outllok has a problem and has to shut down.
HELP!
paul

If you uninstall Norton (or do a system restore, presuming your OS has that
feature), does Outlook work?
Make sure you're using the latest version of Norton.

 

[Guest]

I am also having this problem. I uninstalled MacAfee and installed
EZAntivirus. I was able to uninstall all of Office and reinstall (several
times). It seems to work, but then I get the message that PSTPRX.DLL is
missing and Outlook can't open. I tried going back a version to Outlook 2000
(maybe my Office XP - 2002 CD is corrupted?), and it seems to install OK, but
as soon as I open Outlook, I get the message that it has encountered a
problem and has to close.

 

[Guest]

if i do a system restore does it wipe out all the config changes i've made
with the rest of the sofware installed ?

 

[Lanwench [MVP - Exchange]]

if i do a system restore does it wipe out all the config changes i've made
with the rest of the sofware installed ?
Yep.

 

[Guest]

I eventuallt fixed this by right-clicking on the outlook icon, selecting
profiles, and choosing a different profile to be the default. Go figure. Kate

 

[Guest]

good advice unfortunately it didn't work on my issue. thank you.

paul

 

[Guest]

that's unfortunate

 

[Lanwench [MVP - Exchange]]

that's unfortunate

Yes, it can be. One of the things about system restore, though, is that you
can create a restore point before installing software or doing anything that
you fear might mess things up - and then restore back if you have problems.
I realize that won't help you now, but you might make a note of it for
future reference. Good luck!

 

[Guest]

thank you for your help

paul

Yes, it can be. One of the things about system restore, though, is that you
can create a restore point before installing software or doing anything that
you fear might mess things up - and then restore back if you have problems.
I realize that won't help you now, but you might make a note of it for
future reference. Good luck!