opening word attachments

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Guest

when trying to open a word document attached to an incoming email i get a error message notifiying me that an error has been enountered and the application will close down. the error is described as "AppVer:8.0.0.4016 ModName:winword.exe" could anyone please enlighten me how to solve this problem? I use office 97 under windows xp home .
thanks
david
 
Hi David,

If Office 97 isn't patched to at least SR-2 then that is my first suggestion. There were a *lot* of bugs in Word corrected in both the SR-1 and SR-2 patches.

Here is some info on how to obtain the updates:

SR1: http://office.microsoft.com/Downloads/9798/sr1off97detail.aspx
SR2: http://office.microsoft.com/downloads/9798/sr2off97detail.aspx
Post Service Release (QFE 8909):

--
Please post all follow-ups to the newsgroup. Email requests for assistance can not be acknowledged.

~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax: http://mousetrax.com/techtrax/
 
david said:
when trying to open a word document attached to an incoming email i get a error message notifiying me that an error has been enountered and the application will close down. the error is described as "AppVer:8.0.0.4016 ModName:winword.exe" could anyone please enlighten me how to solve this problem? I use office 97 under windows xp home .
thanks
david
Click to expand...
 
Save the attachment to your hard drive and then open it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

a error message notifiying me that an error has been enountered and the
application will close down. the error is described as "AppVer:8.0.0.4016
ModName:winword.exe" could anyone please enlighten me how to solve this
problem? I use office 97 under windows xp home .
 
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