Open files in XP , Knowledge Base-article- 810907

  • Thread starter Thread starter Anders
  • Start date Start date
A

Anders

We need this MS "private" fix for this problem. Some of
our users are having problems saving word documents from
Windows XP with SP1.

Can MS support help here?

Re
 
Anders said:
We need this MS "private" fix for this problem. Some of
our users are having problems saving word documents from
Windows XP with SP1.

Can MS support help here?
Click to expand...

Absolutely MS support can help, give them a call. Per the instructions
in the article:

"A supported fix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article.
Apply it only to computers that are experiencing this specific problem.
This fix may receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends that you wait
for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines that a specific update will resolve your problem. The
typical support costs will apply to additional support questions and
issues that do not qualify for the specific update in question."

--
Tom Porterfield
MS-MVP Windows XP & Smart Display
http://mywebpages.comcast.net/tp.porterfield/support

Please post all follows to the newsgroup only
 
Tom said:
Absolutely MS support can help, give them a call. Per the
instructions in the article:

"A supported fix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article.
Apply it only to computers that are experiencing this specific
problem. This fix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that
you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines that a specific update will resolve your problem. The
typical support costs will apply to additional support questions and
issues that do not qualify for the specific update in question."
Click to expand...

If you can wait almost year, maybe more!

http://www.microsoft.com/windows/lifecycle/servicepacks.mspx

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.kurttrail.com
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei!"
 
Anders said:
We need this MS "private" fix for this problem. Some of
our users are having problems saving word documents from
Windows XP with SP1.
Click to expand...

For these 'not yet fully tested' fixes you call MS support, and say
straight off that you want the fix for 810907 because you are
experiencing the specific problems. You may be asked to provide contact
info, for feedback, but will not be charged if you ask nothing else
 
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