S
Star
Hi,
My neighbor's computer is driving us nuts. She has a fairly new copy of
XP
Home. Her child was playing a game when suddenly the blue death screen
appeared;
we researched the stop error and in safe mode tried "Last Known Good
Configuration".
To make it short, it did not work. So we check all resolutions on my
computer, even
"Verified that the hardware is listed on the Hardware Compatibility List
(HCL) of the
Microsoft Windows Hardware Quality Labs"; it was. So that night she decides
to wipe her
hard drive completely (fdisk), then clean reinstall with the XP restore CD.
*Then* she gets
the "Setup cannot find the End-User License Agreement (EULA). Setup will not
continue."
She starts another clean install with the cd to change from fats to ntfs .
Reinstall was going
well until we reach the step to choose the partitions; empty blue space
appears for about
15, 20 minutes, then FINALLY we get the partion options and change from fats
to ntfs. At
some point after this, we get the "ntrdl.file is missing, Press any key to
restart". We research
Base Article - 314057 which says "causes -This behavior occurs only if
Windows 95,
Windows 98, or Windows Me is installed on a large-capacity drive that uses
the FAT32
file system". We tried a third time. Same deal.
Damn it. I give up. She has driven me totally nuts. I HAVE MADE
umpteen million
trips back and forth from her house to mine, I'm hungry and now even iller
because among
hunting her a fix, the rest of my time spent on my computer is has been
having to download
YET ANOTHER DAMN PATCH OR AV UPDATE. Her kids are mad because Mom
"tore up the computer", and her husband has determined that computers are
the gateway to hell.
We have found 2 resolutions. We have read that we need to (1) set BIOS
to boot from
CD, or (2) fdisk can erase the hard drive as well - that she should have
left it alone, and that
she cant ever reinstall XP from THAT cd, and that she will have to buy
another copy of XP.
Any ideas on this before I shoot or slap her?
Thanks a million,
Star
My neighbor's computer is driving us nuts. She has a fairly new copy of
XP
Home. Her child was playing a game when suddenly the blue death screen
appeared;
we researched the stop error and in safe mode tried "Last Known Good
Configuration".
To make it short, it did not work. So we check all resolutions on my
computer, even
"Verified that the hardware is listed on the Hardware Compatibility List
(HCL) of the
Microsoft Windows Hardware Quality Labs"; it was. So that night she decides
to wipe her
hard drive completely (fdisk), then clean reinstall with the XP restore CD.
*Then* she gets
the "Setup cannot find the End-User License Agreement (EULA). Setup will not
continue."
She starts another clean install with the cd to change from fats to ntfs .
Reinstall was going
well until we reach the step to choose the partitions; empty blue space
appears for about
15, 20 minutes, then FINALLY we get the partion options and change from fats
to ntfs. At
some point after this, we get the "ntrdl.file is missing, Press any key to
restart". We research
Base Article - 314057 which says "causes -This behavior occurs only if
Windows 95,
Windows 98, or Windows Me is installed on a large-capacity drive that uses
the FAT32
file system". We tried a third time. Same deal.
Damn it. I give up. She has driven me totally nuts. I HAVE MADE
umpteen million
trips back and forth from her house to mine, I'm hungry and now even iller
because among
hunting her a fix, the rest of my time spent on my computer is has been
having to download
YET ANOTHER DAMN PATCH OR AV UPDATE. Her kids are mad because Mom
"tore up the computer", and her husband has determined that computers are
the gateway to hell.
We have found 2 resolutions. We have read that we need to (1) set BIOS
to boot from
CD, or (2) fdisk can erase the hard drive as well - that she should have
left it alone, and that
she cant ever reinstall XP from THAT cd, and that she will have to buy
another copy of XP.
Any ideas on this before I shoot or slap her?
Thanks a million,
Star