Office XP: "Send To -> Mail Recipient" feature broken

  • Thread starter Thread starter Fred Richardson
  • Start date Start date
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Fred Richardson

I have Office XP installed (OL2002, WD2002, etc). So all versions are
compatable. Still, I get this message in word when I try to send an
e-mail using "Send To -> Mail Recipient":

"word could not load the e-mail envelope. This could be caused by a
network connection problem or a problem with your Office
installation."

The only hint I can think of is that this computer came with a
pre-installed "test drive" version of Office 2003. I un-installed
this before installing Office XP, but I'm wondering if a few things
were left behind that are causing the problem.

Does anyone know how to debug this sort of things? I've seen
references to MAPI with this sort of problem, but I wouldn't know
where to find the system log files for these types of errors.

Thanks in advance for any help,

Fred Richardson
 
I found a solution to this problem using regmon and filmon. After I
uninstalled Office 2003 some registry entries where left behind
causing the "Send To -> Mail Recipient" and other functions like
e-mail merge to use the wrong key to find msoutl.olb (it would always
look for the one corresponding to highest Office version number). The
correct registry key is this one:

HKCR\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.1\0\win32

which has the value:

C:\Program Files\Microsoft Office\Office10\msoutl.olb

I had to remove a different key corresponding to the Office 2003
version under
HKCR\TypeLib\{00062FFF-0000-0000-C000-000000000046}\

Fred
 
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