Hi, Maggie Mae.
I took my laptop to London drugs where I purchased the computer
I'm sorry to hear you're having this problem, but there probably is
something you can do about it. Either you should have, or the place you
bought it should have, a list of all the major programs installed on the
laptop you purchased. Microsoft Office is a major selling point when it's
pre-loaded on a computer. Recheck your receipts and your paperwork for
Microsoft Office 2003 being included. Ask them to check their paperwork for
the product you purchased if yours doesn't show that Microsoft Office 2003
was included. You may only have the Product Key, but that would be good
enough proof that you have a license. If you have a stack of CD's that came
with the laptop, then check those for Microsoft Office 2003. If you have
the two CD's and the license (Product Key), then you can reinstall these
applications. There may even be a recovery CD with all of the pre-loaded
software included, so check that, too.
If you check all those and come up empty handed, then this is a long shot,
but you could check the Microsoft Office Product Key in your Windows
Registry. If it was installed and not completely un-installed, then the
Product Key may still be in the Registry. If so, it can be read by the
MagicJellyBean KeyFinder. Download the program from the following Web page
and run it to see if it reveals your Microsoft Office 2003 Product Key:
http://www.magicaljellybean.com/keyfinder.shtml
If it doesn't reveal a valid Product ID, then if you activated the software
(Microsoft Office 2003 requires activation, but allows up to 50 uses, so
it's not guaranteed that you activated it) and registered it, then contact
Microsoft and tell them your predicament. They'll have a record of your
activation and registration and can send you a replacement CD (usually at a
nominal fee, such as US$10.00, but don't quote me on that). The caveat is
that if it's OEM software, the only recourse you have is through whoever you
purchased the software from, because Microsoft doesn't support OEM software.
The manufacturer does -- and got a huge discount because of it, so that's
why the computer manufacturer is responsible for support.
To contact Microsoft, I use the phone number on the following Web page:
http://support.microsoft.com/oas/default.aspx?ln=en-us&x=11&y=12&prid=6689&gprid=36052
They'll put you through to the right person and not charge your credit card
for tech support, because asking for confirmation of your Microsoft Office
2003 license isn't the type of tech support they charge for.
Good luck.
HTH.
Gunny
See
http://www.QBuilt.com for all your database needs.
See
http://www.Access.QBuilt.com for Microsoft Access tips and tutorials.
Blogs:
www.DataDevilDog.BlogSpot.com,
www.DatabaseTips.BlogSpot.com
http://www.Access.QBuilt.com/html/expert_contributors2.html for contact
info.