Offer Remote Assistance

  • Thread starter Thread starter Sam Womack
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Sam Womack

I have a win2000 domain system with client computers running a combination
of XP home/Pro. I am trying to set it up so that I (support staff) can
offer remote assistance to other users without having to explain to them how
to send an invitation. When they send me an invitation, remote assistance
works well.

I have set up the group policy on the client computers for me and any of the
domain administrators to be a "helper." But I keep getting the error
"Access to the requested resource has been disabled by your administrator"
or occasionally on some computers, I still get the error "Permission denied"
when I offer assistance.

I would like to know of someone who has gotten this to work on thier systems
and how they were able get it to work.

Sam
 
You won't be able to get this to work on XP Home machines, I believe.
Although RA is a feature in XP Home, XP Home can't join the domain, and
that's required for the policy to work.
 
If using group policy make sure that the 'helpers' you
define are in the folowing format within the 'helper
piece of remote assistance. i.e domain=music global
group= G_remotehelp (add users that will help to this
group) then under helpers add MUSIC\G_remotehelp.
Restart pc or let GPO update then you can send remote
assitance from the helpers pc to the person/computer that
needs help. (this is a computer policy not a user policy
 
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