Off Line Folders.

  • Thread starter Thread starter Ed Handley
  • Start date Start date
E

Ed Handley

My MD's outlook has apparently decided to remove 156 e-mails from his
off-line inbox folder as part of sincronisation. I need these e-mails back
urgently, how can I recover them?

Ed Handley
 
What do you mean "as part of synchronization" ? If he deleted things
offline, and synced, they will be deleted in the mailbox, and vice versa.
Syncing to an OST file does not delete anything.

Do you have deleted item retention enabled on your private information store
on the Exchange server? If so, you can get the items back by using tools |
revover deleted items (you may need to click on the deleted items folder
first). If the items didn't ever touch the deleted items folder, you may
need the DumpsterAlwaysOn registry fix....see MS KB article number 178630
for help.

If you don't have deleted item retention set, do it at once - altho it won't
help you now, it will in the future. I usually set mine for 30 days if the
server disk space & Exchange store size allows, but do at least 5. If you
still need the items back, you'll need to restore from backup to a recovery
server - not a simple undertaking.
 
Do you have deleted item retention enabled on your private information store
on the Exchange server? If so, you can get the items back by using tools |
revover deleted items (you may need to click on the deleted items folder
first). If the items didn't ever touch the deleted items folder, you may
need the DumpsterAlwaysOn registry fix....see MS KB article number 178630
for help.
Click to expand...

We have deleted item retention, though in this case for reasons I
discovered a while after posting the message nothing of that sort would have
helped. What had actualy happened is that the MD's son, having finished
playing Knights of the Old Republic, decided to set up Outlook Express to
pick up his mail so as not to disterb the MD's mail systems. Of course
Express grabbed the e-mails out of the Outlook inbox, and the sync report
said they'd been deleted, causing the confusion (and a very pissed off MD).

Thanks for the help anyway,

Ed
 
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