OEM Licensing

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Guest

My PC builder did not give me a restore CD when I bought it from him in '04.
I know that is std procedure now, but the prior mgr had always done so on
previous purchases.
Now, every time I have a problem. the new mgr wants to charge to look at it
- when reloading is all I need. At $75 a pop, I could have bought a new
machines during this time.
Eventually, he said that since I hadn't bought anything in over a year, he
didn't feel obligated to help! This was the 3rd, or possibly 4th machine I
had bought from this company over the last 5 years; in addition to several
that my company had purchased on my recommendation.
I bought an XP upgrade, but it wouldn't work.
Is my only recourse to purchase a full version? It wouldn't cost much more
for a new machine, but I'm hesitant because the only difficulty with this one
is the operator!!
Thx!

jim
 
Find a different builder, or learn to do it yourself. Your builder is not
obligated to give you a regular CD, but is obligated to supply you with some
means of self-recovery. If he doesn't, report him.

By the by, a reload is rarely the answer. Good habits and updates are the
cure to those sorts of problems.

As to your relationship with that builder, "Fool me once, shame on you. Fool
me twice, shame on me."

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

"(e-mail address removed)(alt)aguncajun@y"
 
My PC builder did not give me a restore CD when I bought it from him in '04.
I know that is std procedure now, but the prior mgr had always done so on
previous purchases.
Now, every time I have a problem. the new mgr wants to charge to look at it
- when reloading is all I need. At $75 a pop, I could have bought a new
machines during this time.
Eventually, he said that since I hadn't bought anything in over a year, he
didn't feel obligated to help! This was the 3rd, or possibly 4th machine I
had bought from this company over the last 5 years; in addition to several
that my company had purchased on my recommendation.
I bought an XP upgrade, but it wouldn't work.
Is my only recourse to purchase a full version? It wouldn't cost much more
for a new machine, but I'm hesitant because the only difficulty with this one
is the operator!!
Thx!

jim
Click to expand...


The OEM system builder is legally obligated to provide you with some
means of restoring the PC to it's original, ex-factory condition. Since
this one shop is refusing to do so, you should repair the shop to the
Better Business Bureau (or local equivalent), contact your local law
enforcement agencies to determine what kind of consumer protection
and/or advice they can offer, and, finally, let Microsoft know that
someone posing as one of their licensed systems builders is failing to
meet his obligations.


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrum Russell
 
1, Find the XP product key
2. Download a version of XP from a file sharing network or borrow from a
friend.
3. Reinstall Xp and tell the builder to go **** himself.

"(e-mail address removed)(alt)aguncajun@y"
 
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