B
Ben
I have a user experiencing a very strange problem with Explorer
which started out of the blue a few weeks ago. He has a relatively new
HP XW4400 workstation running XP Pro SP2. The issue is intermittent
and only occurs on one folder which is on a mapped network drive. The
user has folder view open so he can see the folder tree on the left.
When he clicks on any subfolder within this folder, the
contents of the selected folder appear in the main frame and the
correct path appear in the address bar. The weird bit happens in the
folder tree, which jumps to the folder above and tries to find the
subfolder inside that folder and then brings up an error similar to 'K:
\Engineering\Folder_Above_The_One_I_Was_In\Subfolder_I_Clicked_On
refers to a location that is unavailable. It could be on...'. The
error is correct, the folder isn't there because it's not looking in
the place I clicked.
This issue does not occur on any other computer in the building
and there is nothing different about either of these folders. I
haven't checked to see if this happens for other users logged on to
the computer or for the same user logged on to other computers, but I
will check it out when I get the chance. It's not user error and
nothing has changed on his system (according to the user and my
inventory reports).
Anybody have an idea? I appreciate any suggestions you've got.
which started out of the blue a few weeks ago. He has a relatively new
HP XW4400 workstation running XP Pro SP2. The issue is intermittent
and only occurs on one folder which is on a mapped network drive. The
user has folder view open so he can see the folder tree on the left.
When he clicks on any subfolder within this folder, the
contents of the selected folder appear in the main frame and the
correct path appear in the address bar. The weird bit happens in the
folder tree, which jumps to the folder above and tries to find the
subfolder inside that folder and then brings up an error similar to 'K:
\Engineering\Folder_Above_The_One_I_Was_In\Subfolder_I_Clicked_On
refers to a location that is unavailable. It could be on...'. The
error is correct, the folder isn't there because it's not looking in
the place I clicked.
This issue does not occur on any other computer in the building
and there is nothing different about either of these folders. I
haven't checked to see if this happens for other users logged on to
the computer or for the same user logged on to other computers, but I
will check it out when I get the chance. It's not user error and
nothing has changed on his system (according to the user and my
inventory reports).
Anybody have an idea? I appreciate any suggestions you've got.