Novice must reboot after disconnection disconnecting from Remote Assistance

  • Thread starter Thread starter Peter Sale
  • Start date Start date
P

Peter Sale

After a successful Remote Assistance session, if the Novice who originally requested the session disconnects from that session, (s)he must reboot her/his PC in order to start a new Remote Assistance session. Attempts to start a new Remote Assistance session without first rebooting fail, displaying the following error message:

Remote Assistance cannot connect because the novice is currently being helped by an expert. Only one expert can provide help at a time.
So, my question is how can a Remote Assistance session be correctly terminated, by either the Expert or the Novice, such that a new session can be started up, say 5-10 minutes later, without the need for the Novice to first reboot his or her PC?
 
No, that's not how it suppose to work, when this happen, can you do
qwinsta.exe or use task manager to see if there is another user call
"helpassistant".

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"Peter Sale" <psale at attglobal dot net> wrote in message
After a successful Remote Assistance session, if the Novice who originally
requested the session disconnects from that session, (s)he must reboot
her/his PC in order to start a new Remote Assistance session. Attempts to
start a new Remote Assistance session without first rebooting fail,
displaying the following error message:

Remote Assistance cannot connect because the novice is currently being
helped by an expert. Only one expert can provide help at a time.
So, my question is how can a Remote Assistance session be correctly
terminated, by either the Expert or the Novice, such that a new session can
be started up, say 5-10 minutes later, without the need for the Novice to
first reboot his or her PC?
 
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