Hi, Will!
If you are allowed to download and install other anti virus
software,
you can go to
www.download.com
And download AVAST4 or AVG or Kasperski
for FREE.
Any or all is SUPERIOR to Norton, and -- unlike Norton-- you
don't have to pay for any of them.
I tried Kasperski, I tried AVG, and I tried AVAST4, and I
finally settled on AVAST4. I haven't had a virus since I
downloaded/installed AVAST4 about a year ago.
There is also nothing wrong with having more than one Anti
Virus program running at the same time.
Also be sure you are running AdAware Pro (free) and SpyBot
Search and Destroy 1.4.
Both of these excellent programs is ALSO on
www.download.com
and are FREE.
And be sure to check back if you have any other problems.
Some of us like few things better than helping kids!
The times my son (a teenager) has asked for help-- and I was
able to help him-- were MOST gratifying.
(by the way, I have a brother whose name is "Will", and
we're English, too)
Good luck!
Tallahassee