Hi Colin,
You did not mention the Operating system that you are using on your PC.
However, ifyou are using WinXP then the drivers for the same are inbuilt so
they are automatically loaded on to the PC once the hadware is instealled
properly
First of all check whether the card is installed fit properly in to the
slot of the PC (if incase it is external card). It fits in the White slot
(PCI slot) of your computer motherboard ( main circuit board of your system)
.. If it is then check whether you are able to find the driver that is
properly installed. You can check this through the "Device Manager" tab of
your WinXP. You can reach "Device Manager" by clicking on the 'My computer'.
When you click on it you will find 'View System Information' link on the left
hand side of the screen in form of link. Clicking this in the middle of the
page you will find " Device Manager" under "Hardware".
In the "Device Manager" section click on the (+) sign next to 'Sound, Video
and game controllers'. If you find any unusual mark on any of the section
like cross mark or yellow mark it means that the driver has not been
installed properly. In such a situation it might be possible that the sound
chip / card is not digitally signed (the driver for that card / chip is not
inbuilt) so you will have to install it from the driver CD that you would
have got for it.
If you find no marks in the 'Sound, Video and game controllers' section
then check the sound settings by clicking on the icon that generally appears
on the bottom right hand side of the desktop. See if it is mute or enabled.
If it is mute enable it by unchecking the checkbox.
If this does not help at you might need to take help of PC technician
because at times it happens that the IRQ address of the soundcard / chip
clashes with other hardward. It should be unique.
I hope you would be able to resolve this.
Jiger Madi