No Modem Options in Internet Connection Wizard.

  • Thread starter Thread starter Jeff
  • Start date Start date
J

Jeff

NO Modem Options IN WIN XP PRO!!!

I have just upgraded a pc from Win2K Pro, with win XP pro
and the latest service pack 1. Everything works fine
Except the modem wouldn't work properly. I reinstalled
the modem with no affect. Something is wrong with the
Internet connection wizard. I tried to hook up the modem
to the internet via the Internet Connnection Wizard.
The problem is when I get to the screen that asks:
How do you want to connect to the Internet?
I found that the options
- Connect using a dialup modem
and
- Connect using a broadband connection that requires a
username and password
are faded out, basically that are not an option any more.
The only one that is not faded out is
- Connect using a broardband connection theat is always on.
and that is not the one I'm after.
I found a possible fix that didn't work for me at
Microsoft.com article # Q320558.
I followed the directions from Q320558 and 315341.
Does anyone have better suggestion for fixing this problem?
Thanks in advance.
Jeff
 
Visit the support website of the manufacturer of your computer
or modem, search for Windows XP compatible drivers, download
and install them.

Resources for Troubleshooting Modem Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308022&Product=winxp

Also, try the following:

Open your Control Panel and click on the "Add Hardware" icon.
The "Add Hardware Wizard" will appear.

1. Click on Next and place a dot next to "Yes, I have already connected the hardware".
2. Click Next and scroll all the way down to "Add a new hardware device".
3. Click once to highlight it and click Next.
4. Place a dot next to "Install the hardware that I manually select from a list (Advanced)".
5. Click Next and scroll down to "Modems", click once to highlight and click Next.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------


| NO Modem Options IN WIN XP PRO!!!
|
| I have just upgraded a pc from Win2K Pro, with win XP pro
| and the latest service pack 1. Everything works fine
| Except the modem wouldn't work properly. I reinstalled
| the modem with no affect. Something is wrong with the
| Internet connection wizard. I tried to hook up the modem
| to the internet via the Internet Connnection Wizard.
| The problem is when I get to the screen that asks:
| How do you want to connect to the Internet?
| I found that the options
| - Connect using a dialup modem
| and
| - Connect using a broadband connection that requires a
| username and password
| are faded out, basically that are not an option any more.
| The only one that is not faded out is
| - Connect using a broardband connection theat is always on.
| and that is not the one I'm after.
| I found a possible fix that didn't work for me at
| Microsoft.com article # Q320558.
| I followed the directions from Q320558 and 315341.
| Does anyone have better suggestion for fixing this problem?
| Thanks in advance.
| Jeff
|
 
Thanks for the reply Mr. Frisch.
The device manager shows that my modem is functioning
properly.
I have gone to Creative.com website and downloaded and
installed the most resent driver for my 'Creative Modem
Blaster V.92 PCI DI5633' modem. Creating a connection is
still grayed out in the internet connection wizard.
Any other suggestions?
To me this doesn't appear to be a modem problem it seems
to be an XP problem. The modem was function perfectly in
my Win2K Pro system and it is only since the upgrade to XP
that I am getting a problem. I have the correct XP modem
drivers installed. I am able to fax via the modem.
Jeff
-----Original Message-----
Visit the support website of the manufacturer of your computer
or modem, search for Windows XP compatible drivers, download
and install them.

Resources for Troubleshooting Modem Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en- us;308022&Product=winxp

Also, try the following:

Open your Control Panel and click on the "Add Hardware" icon.
The "Add Hardware Wizard" will appear.

1. Click on Next and place a dot next to "Yes, I have
Click to expand...
already connected the hardware".
2. Click Next and scroll all the way down to "Add a new hardware device".
3. Click once to highlight it and click Next.
4. Place a dot next to "Install the hardware that I
Click to expand...
manually select from a list (Advanced)".
 
Go to Start > Programs > Accessories > Communications and
right-click on New Connection Wizard and select Properties.
The "Target" should be "%SystemRoot%\System32\rundll32.exe netshell.dll,StartNCW"
and the "Start in" should be "%HOMEDRIVE%%HOMEPATH%".
Double-check the Security permissions.
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------


| Thanks for the reply Mr. Frisch.
| The device manager shows that my modem is functioning
| properly.
| I have gone to Creative.com website and downloaded and
| installed the most resent driver for my 'Creative Modem
| Blaster V.92 PCI DI5633' modem. Creating a connection is
| still grayed out in the internet connection wizard.
| Any other suggestions?
| To me this doesn't appear to be a modem problem it seems
| to be an XP problem. The modem was function perfectly in
| my Win2K Pro system and it is only since the upgrade to XP
| that I am getting a problem. I have the correct XP modem
| drivers installed. I am able to fax via the modem.
| Jeff
 
It is set to the specification you mentioned in you last
post. I am logged in as Admin and the security
permissions are all checked. Hopefully you have another
suggestion?
Thanks
Jef
-----Original Message-----
Go to Start > Programs > Accessories > Communications and
right-click on New Connection Wizard and select Properties.
The "Target" should be "%SystemRoot%\System32
Click to expand...
\rundll32.exe netshell.dll,StartNCW"
 
Thanks for the response. Please clairify. Where do I
need to type "modem unavailable"?
Jeff
 
Turn-off your PC and physically remove the modem. Then reboot
and shutdown again. Replace the modem and boot-up
and see if the modem is now properly detected.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------


| It is set to the specification you mentioned in you last
| post. I am logged in as Admin and the security
| permissions are all checked. Hopefully you have another
| suggestion?
| Thanks
| Jef
 
Try makeing a connection witout useing the wizard.
click start , right click internet explorer , click internet propertys ,
click the connection tab and click add.continue on from there.
 
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