no incoming mail

[Guest]

I got a new computer and installed Office 2007, and set up Outlook. It worked
fine for 2 hours, then I stopped getting my incoming mail. I checked to see
if I was offline, but I was not. Please help!
Thanks,
Sandy

 

[Milly Staples [MVP - Outlook]]

What happens when you try a manual send/receive? Any error message(s)?
Post the exact text if yes. What type of mail account do you use? Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy

 

[Peter Foldes]

Waiting on your answer to Milly's question but in the meantime can you also include if you are scanning your incoming and outgoing email with something like Norton,MacAfee,etc

 

[Guest]

I didn't know about the manual send/receive, but when I did that, I started
getting my mail. Then I set it up check for mail every 10 minutes. I didn't
realize that option was unchecked. oops.....Thanks for your help! You are
all great (and quick).
Sandy

 

[Shane]

I am having the same problem - not receiving incoming mail. I am able to
send. As far as I can tell, I have the correct settings that have been
already mentioned. I have also done manual send/receives many times!!

Usually this happens for a day or two and then all of a sudden I can receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before I
installed it.

Sharon

 

[DL]

So what are you using for mail, if you only recently installed ofice 2007

I am having the same problem - not receiving incoming mail. I am able to
send. As far as I can tell, I have the correct settings that have been
already mentioned. I have also done manual send/receives many times!!

Usually this happens for a day or two and then all of a sudden I can
receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before I
installed it.

Sharon

What happens when you try a manual send/receive? Any error message(s)?
Post the exact text if yes. What type of mail account do you use?
Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy

 

[Shane]

I used to have office 2003. Is that what you mean?

I send and receive my e-mails by going directly to Charter. I can receive
them AND send them from there.

So what are you using for mail, if you only recently installed ofice 2007

I am having the same problem - not receiving incoming mail. I am able to
send. As far as I can tell, I have the correct settings that have been
already mentioned. I have also done manual send/receives many times!!

Usually this happens for a day or two and then all of a sudden I can
receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before I
installed it.

Sharon

What happens when you try a manual send/receive? Any error message(s)?
Post the exact text if yes. What type of mail account do you use?
Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy

 

[DL]

Open Outlook, or Data management, use the accounts option to test the
accounts
report back with full err.msg's

I used to have office 2003. Is that what you mean?

I send and receive my e-mails by going directly to Charter. I can receive
them AND send them from there.

So what are you using for mail, if you only recently installed ofice 2007

I am having the same problem - not receiving incoming mail. I am able
to
send. As far as I can tell, I have the correct settings that have been
already mentioned. I have also done manual send/receives many times!!

Usually this happens for a day or two and then all of a sudden I can
receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before I
installed it.

Sharon

:

What happens when you try a manual send/receive? Any error
message(s)?
Post the exact text if yes. What type of mail account do you use?
Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy

 

[Red]

I have the same problem. Test works fine but nothing comes through on
outlook. I can go into Charter email online and see the test.

Open Outlook, or Data management, use the accounts option to test the
accounts
report back with full err.msg's

I used to have office 2003. Is that what you mean?

I send and receive my e-mails by going directly to Charter. I can receive
them AND send them from there.

So what are you using for mail, if you only recently installed ofice 2007

I am having the same problem - not receiving incoming mail. I am able
to
send. As far as I can tell, I have the correct settings that have been
already mentioned. I have also done manual send/receives many times!!

Usually this happens for a day or two and then all of a sudden I can
receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before I
installed it.

Sharon

:

What happens when you try a manual send/receive? Any error
message(s)?
Post the exact text if yes. What type of mail account do you use?
Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy

 

[DL]

Perhaps you have a particular View set?

I have the same problem. Test works fine but nothing comes through on
outlook. I can go into Charter email online and see the test.

Open Outlook, or Data management, use the accounts option to test the
accounts
report back with full err.msg's

I used to have office 2003. Is that what you mean?

I send and receive my e-mails by going directly to Charter. I can
receive
them AND send them from there.



:

So what are you using for mail, if you only recently installed ofice
2007

I am having the same problem - not receiving incoming mail. I am
able
to
send. As far as I can tell, I have the correct settings that have
been
already mentioned. I have also done manual send/receives many
times!!

Usually this happens for a day or two and then all of a sudden I can
receive
them again. This time it has happened the entire week.

I recently installed Office 2007 also, but this was happening before
I
installed it.

Sharon

:

What happens when you try a manual send/receive? Any error
message(s)?
Post the exact text if yes. What type of mail account do you use?
Dial-up
or broadband?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted
without
reading.

After furious head scratching, sandygail wrote:

| I got a new computer and installed Office 2007, and set up
Outlook.
| It worked fine for 2 hours, then I stopped getting my incoming
mail.
| I checked to see if I was offline, but I was not. Please help!
| Thanks,
| Sandy