New type of Duplicate Message bug in Outlook 2003

  • Thread starter Thread starter Pawan Singh
  • Start date Start date
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Pawan Singh

Hi,

I just upgraded from Express to Outlook 2003 Enterprise and started
getting duplicates and checked the newsgroup and saw all versions of
duplicate message problems.

But mine is a little different:
1. Two completely different POP servers
2. Settings: Leave a copy on the server, delete from server when
deleted from deleted items folder

When I restart Outlook or when I click on Send/Receive button after I
have emptied the deleted items folder, all the deleted emails come
back as duplicates and if you delete these, empty deleted items folder
again and restart Outlook, all the "non-deleted" messages get
duplicated and if you delete those because they are duplicates, your
mail server will lose all the mail :-)

I think KnowledgeBase 292249 captures this for Outlook 2002 - but this
is 2003 and it is not fixed!!! According to this article, Outlook 2002
fails to keep track of message ids.

Can someone from Microsoft tell me if this is going to be fixed in
Service Pack for Outlook 2003 or I have to revert back to OE 6 and
this is after I have paid Microsoft a lot of money for Office 2003
Enterprise. You should be able to sue them for this known bug creeping
into 2003.


-Pawan
 
From what I can tell in this article:

http://support.microsoft.com/?scid=kb;en-us;292249

the issue has never been fixed. Why then expect it to be fixed in Microsoft Outlook 2003? If it's there as well, the impression I get from that article is that it is a design flaw in Outlook from this synchronization "enhancement." I have not experienced it myself but then I don't leave on the server and as far as I can tell Outlook 2000 doesn't do this synchronization at all. Maybe it does just never noticed it as I do in Outlook 2003. It seems to happen in Outlook 2003 with avid frequency.
 
I agree - but it is becoming very common for users of hotmail, yahoo
mail to leave the message on the server so that they can access that
email anywhere. I am surprised that someone at Microsoft did not give
it high priority for the fix in Outlook 2003.

I personally as a software designer expect that a newer release fixes
the bugs found in older release.

Unfortunately, the synchronization is not an "enhancement" or feature
- it is simply very poor programming on part of a certain software
developer of Outlook at Microsoft. These kinds of bugs should be found
in test lab rather than from customers! This bug is definitely
"pathetic".

-Pawan
 
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