New thread for Doug (XP not automatically starting)

  • Thread starter Thread starter Angie
  • Start date Start date
A

Angie

Hi Doug,

Thanks for sticking with me on this! Here's where I'm at
today. I don't have the folder named Windows\System32
\dllcache. I think my folder named C:\5664e53314a523a is
the dll cache. Just about everything is this folder has
the dll extension. Not sure? With that said, downloaded
MDAC 2.8 like Torgeir suggested and this is what it gave
me.

C:\5664e53314a523a = version 2.71.9030.0 (I beleive this
is the dll cache)
C:\Windows\System32 = version 2.80.1022.0 (this one
changed when I downloaded MDAC 2.8)
C:\WINDOWS\ServicePackFiles\i386 = version 2.71.9030.0

Rebooted and still had the problem. Went on to replace
the version in Sys32 to make it 2.71.9030.0. Kept my
fingers crossed, and rebooted. Same problem. Ugh! It
definitely is something with the BIOS. I downloaded an
updated version of the BIOS, didn't cure it. Then, I
went into the event log in the BIOS and noticed this
error: "Pre-boot error, Keyboard not functional". Got on
the phone with Dell tech support. They were clueless.
They asked questions like "is the keyboard plugged in?"
Tried to explain the problem was much deeper in the BIOS,
but to no avail. We went through and checked all the
system settings, all is set correctly. So, I'm back at
square one. With that said, here is what the screen says
when I boot up the pc, but BEFORE Windows will start:

Copyright 1996-2002 Intel Corporation

EA81510A.10A.0038.P13.0206110823

Dell Dimension 4100
BIOS version A11
Intel ® Pentium ®III processor, 800EB MHz
Checking NVRAM..
256MB PC133 System RAM


Legacy Keyboard....Detected
Legacy Mouse.......Detected
USB Legacey........Enabled

Fixed Disk 0: Maxtor 52049H3
(UDMA=100MHz)
ATAPI CD ROM LG CD-RW CED-8080B
ATAPI CD ROM Pioneer DVD-ROM ATAPI Model DVD 116 0122

Press <DEL> to Resume

I press delete, and then Windows boots, no probs at all.
Any other suggestions? Thanks again!

-------
Doug Knox MS-MVP wrote:

Angie,

2.71.9042.0 is the verson I have on my machine. What you
can do, is rename the copy that's in the Windows\System32
folder, or copy it to another folder for backup, then
replace it with the version 2.71.9030.0 file that's in
the ServicePackFiles folder. See if this resolves your
problem. The error you're getting is usually related to
a call being made to a DLL that doesn't have the function
that's being called.

Alternatively, install MDAC 2.8 (it will upgrade this DLL
and a lot of other files as well):

http://msdn.microsoft.com/library/default.asp?
url=/downloads/list/dataaccess.asp

You should also check for the presence of a copy in the
Windows\System32\dllcache folder. Dllcache is a hidden
folder, but you can get to it by typing
C:\Windows\System32\dllcache in Explorer's address bar.

I do not have this file in the dllcache folder, only in
the System32 folder (and in the ServicePackFiles\i386
folder).

torgeir
 
Angie,

You have 2 different problems here. 1 is related to your keyboard, and the error that you're seeing in the BIOS event log. This is not related to your error message that you're getting once you're in Windows.

Additionally, starting a new thread for the same issue makes it more difficult to help you, since all of the original information isn't available in the thread. Such as when the error occurs. Now I have to go find the original thread..................

Ok, the error you got was during Windows setup, and from what I can see so far, its not occurring again. And it is not related to the hardware problem that you're having.

The issue with the Press <DEL> to continue is a hardware issue, either your keyboard or your motherboard. It is NOT a Windows issue. If your computer is under warranty, you need to arrange for Dell to fix it. If possible, ask them if its ok to remove the hard disk, as one of the first things they'll do is put it back to factory condition to eliminate software problems as the issue.

--
In memory of Robert (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm
--------------------------------
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

Hi Doug,

Thanks for sticking with me on this! Here's where I'm at
today. I don't have the folder named Windows\System32
\dllcache. I think my folder named C:\5664e53314a523a is
the dll cache. Just about everything is this folder has
the dll extension. Not sure? With that said, downloaded
MDAC 2.8 like Torgeir suggested and this is what it gave
me.

C:\5664e53314a523a = version 2.71.9030.0 (I beleive this
is the dll cache)
C:\Windows\System32 = version 2.80.1022.0 (this one
changed when I downloaded MDAC 2.8)
C:\WINDOWS\ServicePackFiles\i386 = version 2.71.9030.0

Rebooted and still had the problem. Went on to replace
the version in Sys32 to make it 2.71.9030.0. Kept my
fingers crossed, and rebooted. Same problem. Ugh! It
definitely is something with the BIOS. I downloaded an
updated version of the BIOS, didn't cure it. Then, I
went into the event log in the BIOS and noticed this
error: "Pre-boot error, Keyboard not functional". Got on
the phone with Dell tech support. They were clueless.
They asked questions like "is the keyboard plugged in?"
Tried to explain the problem was much deeper in the BIOS,
but to no avail. We went through and checked all the
system settings, all is set correctly. So, I'm back at
square one. With that said, here is what the screen says
when I boot up the pc, but BEFORE Windows will start:

Copyright 1996-2002 Intel Corporation

EA81510A.10A.0038.P13.0206110823

Dell Dimension 4100
BIOS version A11
Intel ® Pentium ®III processor, 800EB MHz
Checking NVRAM..
256MB PC133 System RAM


Legacy Keyboard....Detected
Legacy Mouse.......Detected
USB Legacey........Enabled

Fixed Disk 0: Maxtor 52049H3
(UDMA=100MHz)
ATAPI CD ROM LG CD-RW CED-8080B
ATAPI CD ROM Pioneer DVD-ROM ATAPI Model DVD 116 0122

Press <DEL> to Resume

I press delete, and then Windows boots, no probs at all.
Any other suggestions? Thanks again!

-------
Doug Knox MS-MVP wrote:

Angie,

2.71.9042.0 is the verson I have on my machine. What you
can do, is rename the copy that's in the Windows\System32
folder, or copy it to another folder for backup, then
replace it with the version 2.71.9030.0 file that's in
the ServicePackFiles folder. See if this resolves your
problem. The error you're getting is usually related to
a call being made to a DLL that doesn't have the function
that's being called.

Alternatively, install MDAC 2.8 (it will upgrade this DLL
and a lot of other files as well):

http://msdn.microsoft.com/library/default.asp?
url=/downloads/list/dataaccess.asp

You should also check for the presence of a copy in the
Windows\System32\dllcache folder. Dllcache is a hidden
folder, but you can get to it by typing
C:\Windows\System32\dllcache in Explorer's address bar.

I do not have this file in the dllcache folder, only in
the System32 folder (and in the ServicePackFiles\i386
folder).

torgeir
 
Ok, Doug, thanks for all your insight. Hopefully, this
time Dell will be more helpful to me than my last call!
You've helped me a bunch! :)
-----Original Message-----
Angie,

You have 2 different problems here. 1 is related to your
Click to expand...
keyboard, and the error that you're seeing in the BIOS
event log. This is not related to your error message
that you're getting once you're in Windows.
Additionally, starting a new thread for the same issue
Click to expand...
makes it more difficult to help you, since all of the
original information isn't available in the thread.
Such as when the error occurs. Now I have to go find
the original thread..................
Ok, the error you got was during Windows setup, and from
Click to expand...
what I can see so far, its not occurring again. And it
is not related to the hardware problem that you're
having.
The issue with the Press <DEL> to continue is a hardware
Click to expand...
issue, either your keyboard or your motherboard. It is
NOT a Windows issue. If your computer is under warranty,
you need to arrange for Dell to fix it. If possible, ask
them if its ok to remove the hard disk, as one of the
first things they'll do is put it back to factory
condition to eliminate software problems as the issue.
--
In memory of Robert (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm
--------------------------------
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Angie" <[email protected]> wrote in
Click to expand...
message news:[email protected]...
 
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