New messages marked as READ in Outlook 2k3

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Guest

The CEO of my company has a problem with his Outlook 2003. He says when he
gets new email messages, before he even gets a chance to read them Outlook
marks them as read. He's getting confused because he doesn't know which ones
he's actually read and which ones are new ones that have been marked as read.
Does anyone know how to fix this?
 
Mark Haney said:
The CEO of my company has a problem with his Outlook 2003. He says
when he gets new email messages, before he even gets a chance to read
them Outlook marks them as read. He's getting confused because he
doesn't know which ones he's actually read and which ones are new
ones that have been marked as read. Does anyone know how to fix this?
Click to expand...

Does he have the reading pane on and, if so, does he have the "mark as read"
options properly configured in Tools>Options>Other>Reading Pane?
 
Does he check his work e-mail from home or somewhere else? If so make sure
that the external mail program is closed before he comes to work.
 
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