New Egg Vista upgrade

  • Thread starter Thread starter Jeanette
  • Start date Start date
J

Jeanette

I recently purchased an OEM copy of Windows XP Pro SP2 from NewEgg with
the option to upgrade to Vista Business when it comes out.

The XP Pro CD came with an upgrade redemption form but it indicates you
need to visit a website to redeem this.

http://upgradeweb.moduslink.com/vista

On that web site is a place for the serial number of a pc purchased
between 10/26/06 and 03/15/07.

I am unable to redeem this because I cannot provide this information.

I did purchase a new Thinkpad a month previous to this offer and this
was what I was planning to upgrade.

No where in the NewEgg ad was any indication that I would have to
purchase a new pc to redeem this offer.

Did I get taken?

New Egg reps tell me they will handle it with Microsoft but give me no
indication of how or where.

So if anyone knows about this please post.

Other beware.



Jeanette
 
this sounds like an issue between you and
the business.

Call your credit card company
and let them know you are going
to return the product and get
your account credited.
 
I recently purchased an OEM copy of Windows XP Pro SP2 from NewEgg with the
option to upgrade to Vista Business when it comes out.

The XP Pro CD came with an upgrade redemption form but it indicates you
need to visit a website to redeem this.

http://upgradeweb.moduslink.com/vista

On that web site is a place for the serial number of a pc purchased
between 10/26/06 and 03/15/07.

I am unable to redeem this because I cannot provide this information.

I did purchase a new Thinkpad a month previous to this offer and this was
what I was planning to upgrade.

No where in the NewEgg ad was any indication that I would have to purchase
a new pc to redeem this offer.

Did I get taken?

New Egg reps tell me they will handle it with Microsoft but give me no
indication of how or where.
Click to expand...

Why are you posting this here? It's between you and NewEgg. Cancel the
charge on your credit card. Return the product.
 
Rock said:
Why are you posting this here? It's between you and NewEgg. Cancel the
charge on your credit card. Return the product.
Click to expand...

I wanted to hear if this was true or not thats why I posted. I really
wanted the upgrade.

Jeantte
 
I recently purchased an OEM copy of Windows XP Pro SP2 from NewEgg with
the option to upgrade to Vista Business when it comes out.

The XP Pro CD came with an upgrade redemption form but it indicates you
need to visit a website to redeem this.

http://upgradeweb.moduslink.com/vista

On that web site is a place for the serial number of a pc purchased
between 10/26/06 and 03/15/07.

I am unable to redeem this because I cannot provide this information.

I did purchase a new Thinkpad a month previous to this offer and this
was what I was planning to upgrade.

No where in the NewEgg ad was any indication that I would have to
purchase a new pc to redeem this offer.

Did I get taken?

New Egg reps tell me they will handle it with Microsoft but give me no
indication of how or where.

So if anyone knows about this please post.

Other beware.

Jeanette
Click to expand...

I bought the same OEM version of XP from NewEgg and just went to that
site to put in for the upgrade. I entered the Motherboard name/model and
the motherboard serial number that I also bought from NewEgg. It took
all that information and it went through without a problem. I got a
confirmation number within minutes. Why can't you enter the Thinkpad
serial number?

Sam
 
Sam said:
I bought the same OEM version of XP from NewEgg and just went to that
site to put in for the upgrade. I entered the Motherboard name/model and
the motherboard serial number that I also bought from NewEgg. It took
all that information and it went through without a problem. I got a
confirmation number within minutes. Why can't you enter the Thinkpad
serial number?

Sam
Click to expand...

Sam it was not purchased between those dates of the offer it was just
before.

You have to send the recipt in with the certificate,
Otherwise I would try it

Jeanette
 
Sam it was not purchased between those dates of the offer it was just
before.

You have to send the recipt in with the certificate,
Otherwise I would try it

Jeanette
Click to expand...

From the way I read it, it has to do with when you bought the XP
product, not the date of the machine you're installing it on. I sent in
the receipts for the XP purchase, not the motherboard.

Sam
 
Sam said:
From the way I read it, it has to do with when you bought the XP
product, not the date of the machine you're installing it on. I sent in
the receipts for the XP purchase, not the motherboard.

Sam
Click to expand...

Hmm, interesting

thanks will re read that

Jeanette
 
I can see that if a customer built his own PC, it would not
necessarily have a PC-Model or Serial Number. However,
I looked at http://www.newegg.com/Product/Product.asp?Item=N82E16832116171
and a NewEgg customer (FLA Tony on 11/27/2006) suggested this workaround:

"Coupon worked for me"

"I entered zeros for the model and serial number as a previous poster had suggested.
That guidance is even on the site. It states it will ship 4-6 after the beginning of January.
Shipping charges were not disclosed until the end."

And this posted by "Scorpiouscat" on 11/22/2006:
Ref:
http://www.newegg.com/Product/CustR...&SortField=0&SummaryType=ALL&Pagesize=&Page=2

"Windows Vista Redemption Deal"

"Pros: I just talked to Newegg via their Chat contact and they assured me that MS
would honor ALL Newegg Vista Coupons. MS is still having issues with their redemption website.

Cons: If you cannot get your coupon to redeem contact Newegg and they will help you.

Other Thoughts: Also, I confirmed that you do not need to buy a computer or anything else to
redeem the Vista Coupon. Only need to buy one of the qualifiying copies of Windows XP."


So, I assume that entering "zeros" for the PC-Model and Serial Number
would be OK if a customer does not have a PC-Model or Serial Number
to enter in the Windows Vista Upgrade form.


--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------------------------

:

| I recently purchased an OEM copy of Windows XP Pro SP2 from NewEgg with
| the option to upgrade to Vista Business when it comes out.
|
| The XP Pro CD came with an upgrade redemption form but it indicates you
| need to visit a website to redeem this.
|
| http://upgradeweb.moduslink.com/vista
|
| On that web site is a place for the serial number of a pc purchased
| between 10/26/06 and 03/15/07.
|
| I am unable to redeem this because I cannot provide this information.
|
| I did purchase a new Thinkpad a month previous to this offer and this
| was what I was planning to upgrade.
|
| No where in the NewEgg ad was any indication that I would have to
| purchase a new pc to redeem this offer.
|
| Did I get taken?
|
| New Egg reps tell me they will handle it with Microsoft but give me no
| indication of how or where.
|
| So if anyone knows about this please post.
|
| Other beware.
|
|
|
| Jeanette
|
 
Carey said:
I can see that if a customer built his own PC, it would not
necessarily have a PC-Model or Serial Number. However,
I looked at http://www.newegg.com/Product/Product.asp?Item=N82E16832116171
and a NewEgg customer (FLA Tony on 11/27/2006) suggested this workaround:

"Coupon worked for me"

"I entered zeros for the model and serial number as a previous poster had suggested.
That guidance is even on the site. It states it will ship 4-6 after the beginning of January.
Shipping charges were not disclosed until the end."

And this posted by "Scorpiouscat" on 11/22/2006:
Ref:
http://www.newegg.com/Product/CustR...&SortField=0&SummaryType=ALL&Pagesize=&Page=2

"Windows Vista Redemption Deal"

"Pros: I just talked to Newegg via their Chat contact and they assured me that MS
would honor ALL Newegg Vista Coupons. MS is still having issues with their redemption website.

Cons: If you cannot get your coupon to redeem contact Newegg and they will help you.

Other Thoughts: Also, I confirmed that you do not need to buy a computer or anything else to
redeem the Vista Coupon. Only need to buy one of the qualifiying copies of Windows XP."


So, I assume that entering "zeros" for the PC-Model and Serial Number
would be OK if a customer does not have a PC-Model or Serial Number
to enter in the Windows Vista Upgrade form.
Click to expand...


Thank you very much for the help.

Jeanette
 
Jeanette said:
Hmm, interesting

thanks will re read that

Jeanette
Click to expand...

Ok I read the offer and it says

• To complete your order, you will need to provide the receipt for the
purchase of your qualifying PC.
 
Jeanette said:
Thank you very much for the help.

Jeanette
Click to expand...

It appears those people who put the zeros in for their pc might have a
problem later on when they go to send in the documenatation.

Here is what I read

Program Order Instruction Overview

We suggest that you have the items listed below readily available to
place your website order:

o Please check with your Computer vendor for eligibility and redemption
dates
o Please have your date of purchase
o Please have your Certificate of Authenticity (COA) number (14 digits)
readily available.
o Please provide your Computer vendors Windows Vista Capable PC Model
and Model number
o Please have your PC serial number readily available

• For End User Customers that received an Upgrade Redemption Form with
the purchase of a qualifying PC preinstallation with a qualifying
Windows XP product, you should refer to your Upgrade Redemption Form for
eligibility dates and redemption dates, order instructions and requirements.
o Offer Terms and Conditions are included at the bottom of
each Upgrade Redemption Form.

• To complete your order, you will need to provide the receipt for the
purchase of your qualifying PC.

• The Upgrade Software will ship within approximately 6-8 weeks from the
later of (a) the date your have completed the redemption order
requirements or (b) the applicable language version of the requested
Upgrade Software has been released in your country. The receipt of
Upgrade Software is also subject to availability and product supplies.

Jeanette
 

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