New contacts are not showing up in Outlook 2002

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Guest

Just starting recently, new contacts iare not showing up in my Address Book.
I have an Axim x50, and I am using ActivSync. The new contacts do show up in
the Axim's address book. And if I try and create a new contact with the same
name, it asks if I would like to merge it with the old one with the same
name... even though it doesn't show up in the contact list.

I have tried to repair Outlook, and I have uninstalled and reinstalled the
address book. When I do it just comes back exactly as it was before the
uninstall.
 
When you open the Contacts folder in Outlook do you see the contacts? If so
when you open the Address Book do you see any of the contacts that are in
that Contacts folder? If you don't see the contacts then you may want to
try and right click on the Contacts folder and select Properties. Then go
to the Outlook Address Book tab and make sure the check box for "Show this
folder as an e-mail Address Book" is checked.

I hope this information is helpful.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications
 
After I originally posted I looked further and I CAN see the complete list in
my 'contacts' folder. When I look in the 'Address Book' I get a a list
similar to my list from about a month ago with no changes. Anything I change
shows up in the 'contacts' but does not show up in Address Book.

And I have had the 'show as email address book' checked the whole time.

Any more thoughts?

Thanks for the help.
 
I would create a new Contacts folder and copy all of the Contacts into it
and see if it works properly. Make sure that the show as an e-mail address
book is checked for the new folder. It may be that the Contacts folder is
corrupt which is why I would try a new one, another thing that you might
want to try if this doesn't work would be to create a new Personal Folder
File (.pst) and use it as the default, then import all of the contacts from
the old file and see if the problem still exists.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications
 
I tried making a new folder, copied all info into it, set it to show up in
the address book... and the addressbook would neither recogize the 'old' new
entries or any 'new' new entries.

I've made a new Personal Folder... but I can't find documentation on setting
it as the default.
 
Setting the default .pst file varies by version of Outlook. If you have
Outlook 2002 or 2003 you can go to Tools ->E-mail Accounts. Then select
View or change existing e-mail accounts and click Next. Then in the
drop-down box at the bottom of the screen select the new .pst file and
click Finish. Now close out of Outlook and then reopen it.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications
 
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