G
Guest
Well.. This is quite long, so please bear with me. I have tried to explain
everything in detail in the best possible way I can.
I was troubleshooting one of my friend's laptop who is using Windows XP
Professional with Service Pack 1. His desktop wallpaper has been changed to a
screenshot of windows blue screen error which said problem caused by
malware/adwares. The display settings have been disabled. I tried running ad
aware and spybot with updated definitions and that didnt help. I tried
changing the wallpaper using the group policy editor. That didnt help either.
And after I took him off from the company's domain (which I had to) and log
in to the local computer, it doesn't even show any of the desktop icons, task
bar or properties forcing us to believe that it is actually a blue screen
error. I tried logging in as other user, then it shows the deault XP
wallpaper, but still not any of the icons or properties. I tried few of the
options like the group policy editor using the task manager>new task option
unsuccessfully. Now that is the only way I am able to gain access to this
computer. I have tried almost all the options, deleted all other profiles,
etc. I am not able to launch explorer.exe or iexplore.exe using the task
manager>new task. And am able to see the desktop icons as well while I access
it this way. So basically, something is just preventing the deskop from
appearing. I tried installing Srvice Pack 2 by burning it on a CD, but
surprisingly that file doesn't show on the CD on this laptop whereas in all
other PCs it does. So I had to finally resort to the good old way of
re-installing XP Pro after spending ages to resolve this issue. I feel
someone has hacked into his computer and played around. I was using a new XP
CD with Service Pack 2 and was trying to upgrade. I couldn't run boot setup
as the laptop didn't have a boot from cd option. So I tried disabling the
hard drive, but then it said operating system failed. So I ran setup from CD
using task manager>new task. It launches the installation and very soon says
that a previous software installation was not completed and exits the setup.
I tried removing the Symantec antivirus using System Mechanic Pro, but still
the same problem persists. Now what do I do? I shouldn't be loosing any of
his data. How do I install XP now as I am not able to run the setup from the
CD or boot from the disk and install. Please note that this laptop doesn't
have an internal CD drive, so I had to use HP external CD writer (of which I
had great trouble installing the drivers and to get it working).
I feel this is highly unusual. Can anyone help me with this? Any help will
be highly appreciated. Thank you for your patience.
everything in detail in the best possible way I can.
I was troubleshooting one of my friend's laptop who is using Windows XP
Professional with Service Pack 1. His desktop wallpaper has been changed to a
screenshot of windows blue screen error which said problem caused by
malware/adwares. The display settings have been disabled. I tried running ad
aware and spybot with updated definitions and that didnt help. I tried
changing the wallpaper using the group policy editor. That didnt help either.
And after I took him off from the company's domain (which I had to) and log
in to the local computer, it doesn't even show any of the desktop icons, task
bar or properties forcing us to believe that it is actually a blue screen
error. I tried logging in as other user, then it shows the deault XP
wallpaper, but still not any of the icons or properties. I tried few of the
options like the group policy editor using the task manager>new task option
unsuccessfully. Now that is the only way I am able to gain access to this
computer. I have tried almost all the options, deleted all other profiles,
etc. I am not able to launch explorer.exe or iexplore.exe using the task
manager>new task. And am able to see the desktop icons as well while I access
it this way. So basically, something is just preventing the deskop from
appearing. I tried installing Srvice Pack 2 by burning it on a CD, but
surprisingly that file doesn't show on the CD on this laptop whereas in all
other PCs it does. So I had to finally resort to the good old way of
re-installing XP Pro after spending ages to resolve this issue. I feel
someone has hacked into his computer and played around. I was using a new XP
CD with Service Pack 2 and was trying to upgrade. I couldn't run boot setup
as the laptop didn't have a boot from cd option. So I tried disabling the
hard drive, but then it said operating system failed. So I ran setup from CD
using task manager>new task. It launches the installation and very soon says
that a previous software installation was not completed and exits the setup.
I tried removing the Symantec antivirus using System Mechanic Pro, but still
the same problem persists. Now what do I do? I shouldn't be loosing any of
his data. How do I install XP now as I am not able to run the setup from the
CD or boot from the disk and install. Please note that this laptop doesn't
have an internal CD drive, so I had to use HP external CD writer (of which I
had great trouble installing the drivers and to get it working).
I feel this is highly unusual. Can anyone help me with this? Any help will
be highly appreciated. Thank you for your patience.