Network Printer Access Denied

  • Thread starter Thread starter Allan
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A

Allan

We are currently running Windows Server 2003 with 13 workstations either
running 2000 or XP. We have recently encountered a problem with one of our
network colour printers that just occurred over the weekend. On Friday there
were no problems, and Monday we could not access it.

The printer is an HP 932 running off a Windows XP based system. We are
using EZ Armor Firewall and AntiVirus, but don't believe that to be the
issue as when we disable the firewall, the problem still remains. The
printer can print locally, and can be seen throughout the network. It shows
as "ready" status and the print jobs can be seen. There are a variety of
error messages, ranging from "A required resource cannot be found", "this
handle is invalid" to " test page failed to print". I have deleted and
re-installed and rebooted with no success. We have also rebooted the server
with no success as well.

Regards,
Allan Diamond
 
First, to not sound stupid and to rule out the obvious,
have you checked the printer connection cables? Possibly
changing the cabling. Next, since you indicated its
attached to a computer, can that computer print on it? If
so you know its printer sharing on the network. Try a few
different troubleshootings like that. If its not
something simple, then you know it has to do with network
configurations (obviously not the firewall though).
Hope this helps!
 
Thanks for the reply.

The printer will print from the local machine it is connected to. In
addition, when I install this printer on another machine, it prints locally
as well. This eliminates the assumption that the printer is not working. The
printer shows as "ready" across the network, and are also able to see the
printing jobs in process. I can ping the machie, and have followed the
troubleshooting to it's logical conclusion with no solution.
I am to understand that Windows XP 2003 can be "agressive" in controlling
it's resources, and feel that this is where the root of the problem lies.

Thanks,
Allan
 
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