network places crash system (knowledge base article 831938)

  • Thread starter Thread starter luke porter
  • Start date Start date
L

luke porter

could someone please tell me how to download the
particular hotfix i need to solve this problem. My
Computer and Windows Explorer unexpectedly quit when you
try to open My Network Places or Shared Documents in
Windows XP. have followed the links given to me but have
had no luck. apparently there is a hotfix exactly for
this problem but i can't find it. help!!

many thanks, luke
 
As stated in the article you will need to contact Microsoft Product Support:

"A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Microsoft Windows
XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS "


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Back
Top