Need help with Remote Assistant

  • Thread starter Thread starter Sherry
  • Start date Start date
S

Sherry

Doesnt work when I try to answer a reply to a request.
Worked fine before SP2 update....any thoughts please?
 
Remote connectivity
Detailed description
For the administrative tools listed here to connect to a remote computer,
that computer must allow incoming network traffic on TCP port 445. However,
the default configuration of Windows Firewall in Service Pack 2 for Windows
XP blocks incoming network traffic on TCP port 445. As a result, you can
receive one or more of the following error messages:
· Unable to access the computer Computer_Name. The error was: Access is
denied.
· Unable to access the computer Computer_Name. The error was: The network
path was not found.
· Failed to open Group Policy object on Computer_Name. You might not have
appropriate rights.
· Details: The network path was not found.
· An object (Computer) with the following name cannot be found:
“Computer_Nameâ€. Check the selected object types and location for accuracy
and ensure that you have typed the object name correctly, or remove this
object from the selection.
· Computer Computer_Name cannot be managed. The network path was not found.
Choose ‘Connect to another computer’ from the Action menu to manage a
different computer.
· System error 53 has occurred. The network path was not found.
These errors can occur when one of the following MMC snap-ins is used for
remote administration:
· Certificates
· Computer Management
· Device Manager
· Disk Management
· Event Viewer
· Group Policy
· Indexing Service
· IP Security Monitor
· IP Security Policy
· Local Users & Groups
· Removable Storage Management
· Resultant Set of Policy
· Services
· Shared Folders
· WMI Control
In addition to the MMC snap-ins, these administrative tools and dialog boxes
are affected:
· Select Users, Computers, or Groups
· Find Users, Contacts, and Groups
· Net.exe
How do I fix these issues?
To use these tools to remotely connect a computer running Windows XP with
Windows Firewall enabled, you need to open TCP port 445 in the firewall on
the remote computer. To do this, use the following procedure:
1. Click Start, point to All Programs, point to Accessories, and click
Command Prompt.
2. At the command prompt, type netsh firewall set portopening TCP 445 ENABLE
and then press ENTER.
Note that open firewall ports can be a security vulnerability. You should
carefully plan and test any such configuration change before it is
implemented.
 
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