Need help with dump file

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Guest

Every time word perfect 12 sp 1 is started system does an immediate reboot,
and mini-dump is created. Uninstalled and cleaned the reg and files from
leftovers installed WP11 sp3 and same thing. Uninstalled 11, cleaned up,
and reinstalled 12 sp1 to hope of a solution. The error per OCA was stating
a video driver problem, updated video driver to latest version and still
same results.
 
Tom said:
Every time word perfect 12 sp 1 is started system does an immediate reboot,
and mini-dump is created. Uninstalled and cleaned the reg and files from
leftovers installed WP11 sp3 and same thing. Uninstalled 11, cleaned up,
and reinstalled 12 sp1 to hope of a solution. The error per OCA was stating
a video driver problem, updated video driver to latest version and still
same results.
Click to expand...
You won't get much help here if you don't post complete error messages.
And you're more likely to get WordPerfect-related help in
news://cnews.corel.com/corel.WordPerfect12
news://cnews.corel.com/corel.WordPerfect11

If you can't see the STOP error because the system reboots too fast,
disable automatic restart:

1. Click Start, and then right-click My Computer.
2. Click Properties.
3. Click the Advanced tab, and then click Settings under Startup and
Recovery.
4. Under System failure, click to clear the Automatically restart check
box.
5. Click OK, and then click OK.
6. Try to reproduce the error message
 
I would of posted the dump file but. . . .

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 8/3/2006
Time: 4:05:37 PM
User: N/A
Computer: MULTIPURPOSE
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050
(0xe77d8500, 0x00000000, 0xbf14923d, 0x00000002). A dump was saved in:
C:\WINNT\Minidump\Mini080306-07.dmp.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/3/2006
Time: 3:29:22 PM
User: N/A
Computer: MULTIPURPOSE
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bf0e823d, parameter3
ef9dc770, parameter4 00000000.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 30 65 38 32 33 64 bf0e823d
0040: 2c 20 65 66 39 64 63 37 , ef9dc7
0048: 37 30 2c 20 30 30 30 30 70, 0000
0050: 30 30 30 30 0000
 
Tom said:
I would of posted the dump file but. . . .

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 8/3/2006
Time: 4:05:37 PM
User: N/A
Computer: MULTIPURPOSE
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050
(0xe77d8500, 0x00000000, 0xbf14923d, 0x00000002). A dump was saved in:
C:\WINNT\Minidump\Mini080306-07.dmp.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/3/2006
Time: 3:29:22 PM
User: N/A
Computer: MULTIPURPOSE
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bf0e823d, parameter3
ef9dc770, parameter4 00000000.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 30 65 38 32 33 64 bf0e823d
0040: 2c 20 65 66 39 64 63 37 , ef9dc7
0048: 37 30 2c 20 30 30 30 30 70, 0000
0050: 30 30 30 30 0000
Click to expand...

While you're waiting for someone with specific knowledge of your
particular error to respond, here are a few suggestions:

Check out http://www.aumha.org/win5/kbestop.htm and http://www.eventid.net/

You didn't list the stop code, but from the first minidump, it appears
to have been 0x10000050. The accompanying text might be helpful,
because in a brief Google search, I didn't see much helpful on this stop
code.

I did see some suggestion that this error might be caused by bad RAM,
although that usually results in random BSODs, rather than being
associated with starting a particular application. Still, it wouldn't
hurt to download and run memtest86+ http://www.memtest.org/

Another hit suggested that it might be a rootkit. Again, your symptoms
didn't exactly fit, but it wouldn't hurt to run either or both of
http://www.sysinternals.com/Utilities/RootkitRevealer.html
https://europe.f-secure.com/blacklight/

As I wrote before, because your problem seems to be associated with
WordPerfect, you're more likely to get a useful response from a
WP-specific newsgroup than from a Microsoft newsgroup.
 
=?Utf-8?B?VG9tIE0=?= said:
Every time word perfect 12 sp 1 is started system does an immediate reboot,
Click to expand...

Contact the Author of the program to find out the fault. This is NOT an
XP problem.
 
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