Need help with a hotfix!

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I was given a hotfix to resolve a problem I have downloading software from
other websites while using America Online. I downloaded and it was unzipped,
how do I install it and get it to work properly? I unzipped it to the Windows
folder...
 
Tom Willett said:
What hotfix for what from where?




Microsoft sent me a hotfix, this is the knowledge base article about it....AOL file downloads may abruptly stop or AOL broadband connections may be dropped after you install Windows XP Service Pack 2
Click to expand...
View products that this article applies to.
Article ID : 885295
Last Review : June 1, 2006
Revision : 1.3
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SYMPTOMS

CAUSE

RESOLUTION

Hotfix information

File information

STATUS

MORE INFORMATION
SYMPTOMS
When you try to download a file by using America Online (AOL) software, the
download process may abruptly stop with any type of network or Internet
connection.

Additionally, your computer may abruptly drop your connection to AOL if you
are connected over a broadband connection, such as a digital subscriber line
(DSL).
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CAUSE
This problem may occur after you install Microsoft Windows XP Service Pack 2
(SP2).
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RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Windows XP service pack that
contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.
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File information
The English version of this hotfix has the file attributes (or later file
attributes) that are listed in the following table. The dates and times for
these files are listed in coordinated universal time (UTC). When you view the
file information, it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the Date and Time tool
in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
01-Sep-2004 23:34 5.1.2600.2508 330,752 Ipnathlp.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section.
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MORE INFORMATION
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard
terminology that is used to describe Microsoft software updates
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--------------------------------------------------------------------------------

APPLIES TO
• Microsoft Windows XP Service Pack 2
• Microsoft Windows XP Service Pack 2

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Keywords:
 
Are there instructions with it?
How about a "Read me" file where it unzipped?

Otherwise look for an executable (*.exe) and double click first.
Reboot first.
 
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