My windows xp pro cd is scratched can i get new

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Guest

i have xp pro and havent used the cd in a while and when i went to use it
some sand got into the sleave and scratched the cd to the point of not
working. is there any way i can get a replacement cd, or is there something
else i can do other then buying the entire thing over just for the cd
 
macgowan said:
i have xp pro and havent used the cd in a while and when i went to use it
some sand got into the sleave and scratched the cd to the point of not
working. is there any way i can get a replacement cd, or is there something
else i can do other then buying the entire thing over just for the cd
Click to expand...

If it is a retail version of Windows XP then you can get a replacement
from Microsoft.

If it is an OEM version then you need to contact the computer
manufacturer/assembler regarding a replacement.

To determine for certain if you have an OEM version open Control Panel
- System - General and look at the second segment (3 characters) of
the Windows Product I.D. code in the "Registered to:" section. If
that second segment reads OEM then you have an OEM version. If it is
numeric then you have a retail or volume licensed version.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
 
To expand on Ron's reply . . .

MS Customer Service (800) 426-9400 (in US) can help you replace the Retail
CDs for a nominal fee in the US. If you are in any other country, you need
to contact the Customer Service Dept for your country.
 
macgowan said:
i have xp pro and havent used the cd in a while and when i went to use it
some sand got into the sleave and scratched the cd to the point of not
working. is there any way i can get a replacement cd, or is there something
else i can do other then buying the entire thing over just for the cd
Click to expand...


If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.

--

Bruce Chambers

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