My screen suddenly turns blue, counts up, then comp restarts...

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Guest

hi everyone..
i've had this problem for a VERY long time and i don't know how to fix it
everytime i'm on my comp, it will eventually turn blue saying a bunch of stuff...and at the bottom, it says DUMPING PHYSICAL MEMORY TO DISK and numbers will start counting up. i took some pictures of my screen so people can see what i'm talking about
http://www.latearrivalmusic.com/messedupcomp.jp
http://www.latearrivalmusic.com/messedupcomp1.jp
http://www.latearrivalmusic.com/messedupcomp2.jp
http://www.latearrivalmusic.com/messedupcomp3.jp

if someone could PLEASE help me...that would be great
if it's a hardware problem, also please let me know
thanx a lot
-chri
 
Hi Chris,

That error message indicates a driver issue. Troubleshooting it can be
lengthy. Check that your hardware and the drivers for it meet the
compatibility list:

ftp://ftp.microsoft.com/services/whql/hcl/winxphclx86.txt

More on these stop errors and additional steps you can take:

Troubleshooting a Stop 0x0000000A Error in Windows XP [Q314063]
http://support.microsoft.com/?kbid=314063

HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
http://support.microsoft.com/?kbid=316434

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
Chris,
It would be great if there was any other way than what Rick has
suggested, but the cold hard fact is that he is correct, and has given you
web sites to assist in your troubleshooting. This type of problem you are
experiencing can be a real headache, for even an expert. But, to start with
make sure you have all the latest drivers for Video, Sound, Motherboard
(Google can be very invaluable for finding Mfgrs sites, and typing in
various error messages, and doing a search), and a local computer shop can
possibly check your Ram(Memory)...I had a similar problem, and a Memory
diagnostics found NO errors, so I moved on. However all other areas came up
OK too...I even used Microsoft support... so I exchanged the ram, even
though it checked out good, and was practically new. No more problems...go
figure. Also, there are logs stored in the event viewer (Contrl panel, Perf.
and Maint., Admin. Tools, Event Viewer)...I feel your pain, but sometimes if
you are not comfortable with doing what is suggested in Ricks advice, and
have little or no computer experience, it is best to take it to a reputable
shop. My local shop charges a minimum bench charge of $40, but it will vary
from shop to shop...Sorry I can't be more help. Good luck.

Willie
 
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