my recipient receive plain text, i sent as html, why?

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Guest

All my composing/replying/forwarding email settings are set to HTML but my
recipients always receive it as a Plain Text, I even uncheck not to use Win
word 2003 as editor but still they receive it as Plain text. I will
appreciate such help?
Thank you very much
 
apol7ne said:
All my composing/replying/forwarding email settings are set to HTML but my
recipients always receive it as a Plain Text, I even uncheck not to use
Win
word 2003 as editor but still they receive it as Plain text. I will
appreciate such help?
Thank you very much
Click to expand...


Because your recipients don't want to bother with all the fluff of HTML and
just want the core message content. They have configured their e-mail
client to read e-mails only in plain-text mode. They may be offered the
option to switch to an HTML view but they first see it as plain text.

When sending HTML-formatted e-mails, your e-mail client should include both
a plain-text MIME part and an HTML MIME part (Hotmail violates this standard
when its users compose in HTML mode). This is so that a recipient that
cannot render or view HTML-formatted e-mails can still see a plain-text
version of your message. Some e-mail clients that are set to view only in
plain-text mode won't show anything (i.e., the message is blank) because
there is no plain-text MIME part. Some will simply show the raw data of the
message which appears with all your HTML tags. Some will render the
HTML-formatted message but convert it to plain-text output.

Unless the recipient has their e-mail client configured to render
HTML-formatted e-mails, all your effort to put in the extra fluff and more
than double the size of your message (due to the 2 MIME parts within) is
wasted.

You will need to contact your recipients that are complaining, if any, about
not seeing your HTML-formatted mails rendered as HTML content. They will
need to configure their e-mail client according to *your* desires, and that
probably won't happen a lot. You should ask each recipient whether or not
they want your mails in HTML format, and record that fact in the contact
record for that recipient (e.g., in OL2002, open a contact, double-click on
the e-mail address or right-click and look at Properties, and set the
format).

You should decide if you really need to more than double the size [of the
body sans attachments] of your e-mails by using HTML. You should send in
the format requested by the recipient: if they want plain-text mails, don't
be sending them HTML-formatted mails. You have no control over how the
recipient configures their e-mail client which means all your HTML
formatting may not be seen by many recipients.
 
Thank you for the reply, this is all true but the thing is my setup to
receive and read a message is on HTML. I send an html edited to email to my
address nut i receive it just like my recipinet as plain text. I tried Detect
and Repair amd even uninstall and reinstall the office 2003 but still when i
send html or rich text and bcc my self, we still receive it as Plain Text.
Any other idea?

Vanguard said:
apol7ne said:
All my composing/replying/forwarding email settings are set to HTML but my
recipients always receive it as a Plain Text, I even uncheck not to use
Win
word 2003 as editor but still they receive it as Plain text. I will
appreciate such help?
Thank you very much
Click to expand...


Because your recipients don't want to bother with all the fluff of HTML and
just want the core message content. They have configured their e-mail
client to read e-mails only in plain-text mode. They may be offered the
option to switch to an HTML view but they first see it as plain text.

When sending HTML-formatted e-mails, your e-mail client should include both
a plain-text MIME part and an HTML MIME part (Hotmail violates this standard
when its users compose in HTML mode). This is so that a recipient that
cannot render or view HTML-formatted e-mails can still see a plain-text
version of your message. Some e-mail clients that are set to view only in
plain-text mode won't show anything (i.e., the message is blank) because
there is no plain-text MIME part. Some will simply show the raw data of the
message which appears with all your HTML tags. Some will render the
HTML-formatted message but convert it to plain-text output.

Unless the recipient has their e-mail client configured to render
HTML-formatted e-mails, all your effort to put in the extra fluff and more
than double the size of your message (due to the 2 MIME parts within) is
wasted.

You will need to contact your recipients that are complaining, if any, about
not seeing your HTML-formatted mails rendered as HTML content. They will
need to configure their e-mail client according to *your* desires, and that
probably won't happen a lot. You should ask each recipient whether or not
they want your mails in HTML format, and record that fact in the contact
record for that recipient (e.g., in OL2002, open a contact, double-click on
the e-mail address or right-click and look at Properties, and set the
format).

You should decide if you really need to more than double the size [of the
body sans attachments] of your e-mails by using HTML. You should send in
the format requested by the recipient: if they want plain-text mails, don't
be sending them HTML-formatted mails. You have no control over how the
recipient configures their e-mail client which means all your HTML
formatting may not be seen by many recipients.

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Click to expand...
 
apol7ne said:
Thank you for the reply, this is all true but the thing is my setup to
receive and read a message is on HTML. I send an html edited to email to
my
address nut i receive it just like my recipinet as plain text. I tried
Detect
and Repair amd even uninstall and reinstall the office 2003 but still when
i
send html or rich text and bcc my self, we still receive it as Plain Text.
Click to expand...


Does the copy in the Sent Items folder contain the HTML code?

If you configure Outlook to leave the message on the mail server and then
use Outlook Express to yank another copy, do you see the HTML MIME part when
you look at the raw data for the message (hit Ctrl+F3 when the message is
highlighted)?

When you send the HTML-formatted message to your own e-mail account, what do
you see when you use their webmail interface rather than an e-mail client to
look at the message?
 
Q. Does the copy in the Sent Items folder contain the HTML code?
A. i can read the copy at the sent item the same as i have edited/forwarded
html.

Q2. HTML MIME part, ctrl+F3 when message highlighted.
A. honestly dont know MIME but when higlighted a message i
sent/forwarded/reply and receive in the inbox then ctrl+F3 (the way i
understand it) but nothing shows. I tried reading it in webmail thru
iexplorer it shows in plain text, but i can read others email as html both in
iexplorer and outloook.

Q3.webmail interface...
A. I have the same configurations in outlook options just like anybody else
in my office, we have the same email server. i ask all of them to send me any
html formated email and i received them as html, replied/forwarded the mail
they sent and cc my self -- all ou us received Plain Text.

I think my case is hopeless :(
 
apol7ne said:
Q. Does the copy in the Sent Items folder contain the HTML code?
A. i can read the copy at the sent item the same as i have
edited/forwarded
html.
Click to expand...

If the copy of your message was HTML formatted, double-clicking to open it
(in its own window) would show "HTML" selected under the Format menu). If
it was HTML formatted, you could also right-click in the body of the message
and select View Source to see the HTML coding.
Q2. HTML MIME part, ctrl+F3 when message highlighted.
A. honestly dont know MIME but when higlighted a message i
sent/forwarded/reply and receive in the inbox then ctrl+F3 (the way i
understand it) but nothing shows.
Click to expand...

I said to yank it using Outlook EXPRESS which has the Ctrl+F3 shortcut to
look at the raw data of the mail item. If you are connecting to Exchange
as the mail server (I had assumed you were using POP3), you cannot use
Outlook EXPRESS. However, as noted above, and for an HTML-formatted e-mail
(and if you do NOT have Outlook configured to read mail in only plain-text
mode), you can right-click in the body of the message and select View Source
to see the HTML coding.
Q3.webmail interface...
A. I have the same configurations in outlook options just like anybody
else
in my office, we have the same email server. i ask all of them to send me
any
html formated email and i received them as html, replied/forwarded the
mail
they sent and cc my self -- all ou us received Plain Text.
Click to expand...

If you are using Exchange as your mail server instead of SMTP (for sending)
and POP3 (for receiving), you do not have a webmail interface to your
mailbox. You've made no mention of what type of mail server to which you
connect. If Exchange, contact your mail administrator or IT dept. to ask
why HTML formatting is getting stripped. If using a POP3 mail server, it is
likely that they provide a webmail interface to your mailbox, so use that to
look at your test mail to see if the HTML formatting is still there.
 
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