Multiple copies of emails?

  • Thread starter Thread starter DaveH
  • Start date Start date
D

DaveH

Thanks in advance.

A customer has set a couple of his XP boxes to leave a copy of emails on the
server for 5 days( this allows employees to retrieve their mail from home).
When those boxes pull email, they will download the same email twice.

How does outlook know if a message has been downloaded before, thus not
download it again - subject, from, size, content, time sent........? I
suspect that it is all.

Any suggestions are appreciated,

Dave H.
 
DaveH said:
How does outlook know if a message has been downloaded before, thus
not download it again - subject, from, size, content, time
sent........? I suspect that it is all.
Click to expand...

From a value called a UIDL that is generated by the server and cached by
Outlook. When Outlook obtains a message UIDL that matches one already in
the cache, Outlook will not request the messages from the server.
 
I have a similar problem. It just started recently. I have Outlook 2003 SP1
configured to leave a copy of mail from three POP3 accounts on three
different servers on the server for 10 days. Starting yesterday one of the
accounts now downloads the same mail over and over again (I came in this
morning to 11,000 new messages...). If I set the account in Outlook to not
keep them on the server I do not have this problem, but if I reset it to
leave them there for 10 days any new messages will be downloaded over and
over again.

I imagine this is some issue with Outlooks UIDL caching, but why is it only
happening for that one account?

Any ideas?

Ben
 
Ben Smith said:
I have a similar problem. It just started recently. I have Outlook
2003 SP1 configured to leave a copy of mail from three POP3 accounts
on three different servers on the server for 10 days. Starting
yesterday one of the accounts now downloads the same mail over and
over again (I came in this morning to 11,000 new messages...). If I
set the account in Outlook to not keep them on the server I do not
have this problem, but if I reset it to leave them there for 10 days
any new messages will be downloaded over and over again.
Click to expand...

See if this helps: http://support.microsoft.com/?id=885870
 
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