msconfig set to restart in safe mode - now stuck

  • Thread starter Thread starter Gus Evans
  • Start date Start date
G

Gus Evans

I am helping someone get rid of a virus. According to
Symantec I got them to set MSCONFIG to restart in Safe
Mode. Once restarted, they are asked for password. It
doesn't accept it. (We know it's right) Can't get out of
restart to Safe Mode. Totally stuck at this point. Any
Ideas????

Gus
 
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