MS Office 97 Word/Excel Hard To Come Up

  • Thread starter Thread starter W. Watson
  • Start date Start date
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W. Watson

When I try to load a Word doc, it takes a fairly long before I see anything
appear. When it does, it's a fragmented not fully loaded window. When it
finally gets omething useful displayed, it's very sluggish. Not too many
days ago, all was working fine. Last night I did a security update. I have
no idea if that impacted it. I have to kill the window to get going. It's
the same problem whether I click on a file or start Word and then try to
open a doc. In the latter case, I really don't get to the point where I can
open a file. Everything else seems OK. Well, I just tried Excel, and it's
slow coming up. In fact, it's doing the same thing. Something is hosed.

--
Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet

"It is indeed a feeble light that reaches us from the starry
sky. But what would human thought have achieved if we could
not see the stars?" -- Jean Perrin

Web Page: <home.earthlink.net/~mtnviews>
 
Boot into safe mode, then see if the problem still occurs. If so its maybe a
driver, check first your vid display manu web site for an update.
Or maybe a repair of your Office installation.
 
When I try to load a Word doc, it takes a fairly long before I see anything
appear. When it does, it's a fragmented not fully loaded window. When it
finally gets omething useful displayed, it's very sluggish. Not too many
days ago, all was working fine. Last night I did a security update. I have
no idea if that impacted it. I have to kill the window to get going. It's
the same problem whether I click on a file or start Word and then try to
open a doc. In the latter case, I really don't get to the point where I can
open a file. Everything else seems OK. Well, I just tried Excel, and it's
slow coming up. In fact, it's doing the same thing. Something is hosed.
Click to expand...

This is the interesting bit IMO

"Last night I did a security update. I have no idea if that impacted
it."

Betcha it did.

Exactly what was this security update - Windows or something else?
What AV are you running? See if you can undo the security update via
system restore / backups that you have (obviously) or if its a windows
security update you should be able to remove it via add/remove
programs.

I had the same with Office 2003 when I installed it, it was my AV
Scanner causing the huge slowdown.

Jonah
 
jonah said:
This is the interesting bit IMO

"Last night I did a security update. I have no idea if that impacted
it."

Betcha it did.

Exactly what was this security update - Windows or something else?
What AV are you running? See if you can undo the security update via
system restore / backups that you have (obviously) or if its a windows
security update you should be able to remove it via add/remove
programs.

I had the same with Office 2003 when I installed it, it was my AV
Scanner causing the huge slowdown.

Jonah
Click to expand...
How do I tell what I updated? I didn't see a history display, but I'm pretty
sure I saw one earlier before I updated. The update consisted of about 8-10
files totaling 4.6M. AV? A few months ago, an auto update start while I was
in Moz 1.7 and it knocked out Moz, so I've been running with security
updates off until last night. I set it in motion, and then turned if off again.

--
Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet

"It is indeed a feeble light that reaches us from the starry
sky. But what would human thought have achieved if we could
not see the stars?" -- Jean Perrin

Web Page: <home.earthlink.net/~mtnviews>
 
DL said:
Boot into safe mode, then see if the problem still occurs. If so its maybe a
driver, check first your vid display manu web site for an update.
Or maybe a repair of your Office installation.
Click to expand...
What's vid and a manu web site?

--
Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet

"It is indeed a feeble light that reaches us from the starry
sky. But what would human thought have achieved if we could
not see the stars?" -- Jean Perrin

Web Page: <home.earthlink.net/~mtnviews>
 
Video card / Graphics card
manufacturer

W. Watson said:
What's vid and a manu web site?

--
Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet

"It is indeed a feeble light that reaches us from the starry
sky. But what would human thought have achieved if we could
not see the stars?" -- Jean Perrin

Web Page: <home.earthlink.net/~mtnviews>
Click to expand...
 
How do I tell what I updated? I didn't see a history display, but I'm pretty
sure I saw one earlier before I updated. The update consisted of about 8-10
files totaling 4.6M. AV? A few months ago, an auto update start while I was
in Moz 1.7 and it knocked out Moz, so I've been running with security
updates off until last night. I set it in motion, and then turned if off again.
Click to expand...

Hmmmmm

If you dont know what was installed you can get some clues from the
event log.

http://www.windowsnetworking.com/j_helmig/wxpevent.htm

Any windows updates will be listed in the Add / Remove programs
folder.

Also you need to do a Antivirus check with your AV and a online
version - try this - slow but OK

http://www.pandasoftware.com/products/activescan.htm

If the AV sweeps are clear try disabling your AV and see if Office
apps run faster (go offline first) if this works uninstall and
re-install your AV. (If its Norton leave it alone and post back the
exact name and version of any Norton Software installed).

If the above makes no difference uninstall / reinstall your office
suite and update it all.

Jonah
 
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