mouse and keyboard not detected

  • Thread starter Thread starter Phil Newman
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Phil Newman

on bootup of my computer, the mouse does not work it loads into windows,
which then displays the message:

windows did not detect a mouse attached to your computer. you can safely
attach a serial mouse now. to attach a mouse to a ps/2 mouse port you must
turn the computer off.

the keyboard does not work either. i havent tried a serial mouse, but they
are hard to come by these days?

the mouse and keyboard are not loaded up as part of the normal boot
sequence, as i cannot get into my bios settings by pressing delete.

one suggestion i thought of is perhaps putting a line in the autoexec or
config file so that this loads up the mouse and keyboard. would this work?

i cannot think of anything else to do. i have even tried putting a newer
motherboard in (ms6156) and this worked for a month or so, but the problem
has now occured again.

could there be any hardware conflicts?

phil
 
Hi, Phil.

You didn't say what kind of mouse or keyboard you have.

Make and model? USB? PS/2? Or...? And, do you have the current WinXP
drivers installed?

RC
 
Make sure the mouse and keyboard are in the right spots.
When facing the back of the computer, the mouse generally
goes in the right hole (green of it's color coded) and the
keyboard in the left (purple).
 
Phil Newman said:
on bootup of my computer, the mouse does not work it loads into windows,
which then displays the message:

windows did not detect a mouse attached to your computer. you can safely
attach a serial mouse now. to attach a mouse to a ps/2 mouse port you must
turn the computer off.

the keyboard does not work either. i havent tried a serial mouse, but they
are hard to come by these days?

the mouse and keyboard are not loaded up as part of the normal boot
sequence, as i cannot get into my bios settings by pressing delete.

one suggestion i thought of is perhaps putting a line in the autoexec or
config file so that this loads up the mouse and keyboard. would this work?
Click to expand...

No. If your BIOS is not detecting the keyboard or mouse, no driver will
help. The problem is *before* the machine is aware that there is even an
operating system.
i cannot think of anything else to do. i have even tried putting a newer
motherboard in (ms6156) and this worked for a month or so, but the problem
has now occured again.

could there be any hardware conflicts?
Click to expand...

Have you tried using another standard, known-good keyboard and mouse? Use
the standard keyboard connector. You should be able to borrow one or two.

You need to get the machine to recognise the keyboard at boot time, so that
you can get into the BIOS settings. Until you can do that, there is no
point in playing with drivers.

HTH
-pk
 
-----Original Message-----
on bootup of my computer, the mouse does not work it loads into windows,
which then displays the message:

windows did not detect a mouse attached to your computer. you can safely
attach a serial mouse now. to attach a mouse to a ps/2 mouse port you must
turn the computer off.

the keyboard does not work either. i havent tried a serial mouse, but they
are hard to come by these days?

the mouse and keyboard are not loaded up as part of the normal boot
sequence, as i cannot get into my bios settings by pressing delete.

one suggestion i thought of is perhaps putting a line in the autoexec or
config file so that this loads up the mouse and keyboard. would this work?

i cannot think of anything else to do. i have even tried putting a newer
motherboard in (ms6156) and this worked for a month or so, but the problem
has now occured again.

could there be any hardware conflicts?

phil
Click to expand...


This article in no longer available at MS for some reason.
I had a copy. Give it a try. You have nothing to lose at
this point.

Knowledge Base

Keyboard and Mouse Do Not Work When You Start
ID Number: Q320559

Article Last Modified on 08-6-2002


-----------------------------------------------------------
---------------------
The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

-----------------------------------------------------------
---------------------


Symptoms
When you start Microsoft Windows XP as usual, the mouse
and keyboard may not respond.

The mouse and keyboard may not respond if you start
Windows in Safe mode.



Cause
This behavior may occur after you install or remove mouse
drivers or keyboard drivers. The behavior may be caused by
a corrupted Windows registry.



Resolution
To resolve this issue, replace the current registry using
the backup copy available in the repair directory using
the Recovery Console. For additional informationon how to
use Recovery Console to replace the registry hives, click
the article number below to view the article in the
Microsoft Knowledge Base:

Q307545 How to Recover from a Corrupted Registry that
Prevents Windows XP from Starting
Start the computer from the Windows XP CD-ROM.


At the Welcome to Setup screen, press R to repair a
Windows XP installation by using the Recovery Console.


Type the number that corresponds to the Windows
installation that you want to repair, and then press
ENTER. For example, type 1, and then press ENTER.


When you receive a prompt for a password, type the local
Administrator password, and then press ENTER.


Type cd system32, and then press ENTER.


Type cd config, and then press ENTER.

The command prompt will be similar to the following (where
Windows is the folder in which Windows is installed):


C:\ Windows\System32\Config>
Type rename system system.old, and then press ENTER.


Perform the same process listed in step 7 for the
software, security, sam, and default hives as well.


Type copy c:\ Windows\repair\system, and then press ENTER
(where c is the drive on which Windows is installed, and
where Windows is the folder in which Windows is
installed).


Repeat the same process listed in step 9 for the software,
security, sam, and default hives as well.


More Information
For additional information about how to use the recovery
console, click the article number below to view the
article in the Microsoft Knowledge Base:

Q314058 Description of the Windows XP Recovery Console

Additional query words: kbmouse kbd registry

Keywords:
Issue Type: kbprb
Technology: kbWinXPHome kbWinXPPro kbWinXPProSearch
kbWinXPHomeSearch
kbWinXPSearch


-----------------------------------------------------------
---------------------

© 2002 Microsoft Corporation. All rights reserved.


Hope this helps!

Gary Thorn
MVP-Windows Technologies/Xbox
Associate Expert


More about the Windows XP Expert Zone:


More about the MS MVP Program:
http://tinyurl.com/n08
 
PS/2, HP logitech mouse, and HP keyboard. have new drivers for both, havent
yet tried it, as I didnt think it was a driver issue, as the keyboard didn't
work before the bios loaded

phil
 
Patrick Keenan said:
work?

No. If your BIOS is not detecting the keyboard or mouse, no driver will
help. The problem is *before* the machine is aware that there is even an
operating system.


Have you tried using another standard, known-good keyboard and mouse? Use
the standard keyboard connector. You should be able to borrow one or two.

You need to get the machine to recognise the keyboard at boot time, so that
you can get into the BIOS settings. Until you can do that, there is no
point in playing with drivers.

HTH
-pk
Click to expand...

this isnt the first time this has happened, and have tried other keyboards.
the thing is, that the problem doesnt occur every time! it only happens on
occasions, and most of the time they both work satisfactorily!]

odd

phil
 
-----Original Message-----



I'm sorry, I think you've confused me as someone who is stupid.

Phil


.
Click to expand...
you laugh, but you wouldn't believe how many times I've
seen answers where the problem ~is~ that simple.
 
Tommy said:
you laugh, but you wouldn't believe how many times I've
seen answers where the problem ~is~ that simple.
Click to expand...

fair enuf i spose, i did actually get caught out on something similar, when
i put the IDE cable to my floppy drive upside down and spent 2 hours trying
to figure out why it wouldnt boot. oh well

phil
 
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