Missing Reply text from Lotus Notes

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Guest

Ever since I applied XP SP2 and updated Outlook 2003 to the latest patches, I
have been having this problem when I receive replies from users who use Lotus
Notes.

Instead of their reply, I see my original email body. The header From has
the name of the sender and the To field has mine.

I've searched other threads and see that other have also had this problem,
but I do not see a fix anywhere.

Using: Outlook 2003 (11.6359.6360) SP1
Windows XP Professional version 2002 SP2
 
This problem happened again today. So far, it has happened with 3 different
contacts in different companies. The only thing in common among them is that
they all use Lotus Notes. Does anyone have any idea on what to do?
 
I just had this happen today -- not from Lotus Notes, but the same thing. If
I go into the actual mailbox folder on the server I can see that the
responder wrote back, but looking at the email, it does not show. I think it
must be some setting on the client.
 
I am now 99% sure it has to do with Windows XP SP2. I tested with someone
who has the exact version of Outlook 2003 as I do, and he does not have the
problem. He does not have SP2!

I'd hate to have to roll back SP2 just to fix the issue but I may have to!
 
This is another wierd thing -- I don't know if yours does this. When I
double click on that email eml file, it launches Outlook Express, and the
missing text is there. When I open Outlook Express (or Outlook) and look at
the message from there, the text is missing.

Also, I don't have Windows XP so maybe it's not the same issue...
 
We are also having the same problem and have narrowed it down to XP2
and Outlook 2003. We caught the Email on the web and could see the
reply before it made it into Outlook but once it was in Outlook the
reply was missing.

I hope MS fixes this soon.
 
We discovered that the emails were coming from some I Web Planet client that
has known imcompatible encoding differences with Outlook. We "solved" the
problem by having our user who writes to that customer send out her emails in
plain text. When the customer writes back, we can now see the email.
 
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