Cindy
Your problems may have no connection to adding Windows XP Security
Updates so it would be unwise to focus on them as a cause of the problems.
You need to look for clues remembering that you could be looking at two
separate problems.
Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the time of the error and post copies. You can always
cause an error to occur and note the time and then inspect the logs.
You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)
A tip for posting copies of Error Reports! Run Event Viewer and click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.
Not all errors are recorded in Event Viewer. If this is the case post
details
of what is reported when the error occurs.
Are you able to create new favourites and do these work?
--
Hope this helps.
Gerry
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FCA
Stourport, England
Enquire, plan and execute
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